Customer Support
hace 3 semanas
.Customer Support Associate (Italian Market) Madrid, ES About us At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started. Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. About the role This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries. The team's mission is to delight our customers by effortlessly providing solutions; that is providing a simple and resolute customer service experience. We are growing fast, meaning that our customer service department will face strong new challenges to support business growth and will need to integrate new talents into his team What will you be doing? Attend live chats and reach customers on the phone when necessary. Support the sales team for queries related to customer service. Be the first point of contact to handle and resolve customer complaints. Provide friendly and efficient service, manage complaints and resolve situations between customers and providers. Respond professionally to inbound phone calls, chats and emails - Identify and escalate issues when necessary. Compose thoughtful and accurate message responses. Proactively and independently work to meet customer service KPIs. What are we looking for? We are looking for a highly motivated, experienced Customer Service Advisor. You must be native or proficient in Italian. Speaking multiple languages is a plus. Enjoy working in a fast-paced, dynamic environment and be very solution-driven. Friendly, proactive, customer-oriented profiles, eager to make a difference, go the extra mile while working in a very close-knit team environment. This job is not for everyone; demonstrating empathy, kindness, and friendliness are key for this role. You are native Italian speaker or proficient level C2. Have a minimum of 2 years working in customer service, ideally within the logistics sector. You are familiar with online customer service platforms, including online chat and ticketing systems. You are not afraid of challenges, complaints and work well under pressure. Have strong communication and interpersonal skills
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Customer Support Ambassador
hace 3 semanas
Madrid, Madrid, España Sagan A tiempo completo**Job Title:** Customer Support Ambassador**Location:** Remote (EST Time zone)**Salary Range:** Up to 1,300 USD per month **Work Schedule:** Sunday - Thursday, 15:00 - 23:30 EST **About the Role:**As a Customer Support Ambassador at Sagan, you will be responsible for providing top-notch customer service and support. Your primary goal will be to ensure...
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Customer Support Specialist
hace 3 semanas
Madrid, Madrid, España Operationsarmy A tiempo completoJob DescriptionWe are seeking a dedicated and customer-focused Customer Support Specialist to provide exceptional service to our clients and customers.About the RoleThis role involves handling inquiries, resolving issues, and ensuring a positive experience at every touchpoint.The ideal candidate is highly organized, empathetic, and thrives in a fast-paced,...
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Customer Support Lead
hace 7 meses
Madrid, España Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
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Customer Support Specialist
hace 3 semanas
Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completoCustomer Support Job Opportunity in MadridWe are seeking a highly motivated and experienced customer service professional to join our team in Madrid. As a Customer Support Specialist, you will be the first point of contact for customers, providing friendly and efficient service to resolve their queries and issues.Key Responsibilities:Attend live chats and...
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Customer Support Specialist
hace 1 mes
Madrid, España Cube A tiempo completo.Role: Customer Support Specialist (EMEA) L ocation: London. Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the...
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Customer Support Specilaist
hace 1 mes
Madrid, España Crystora Dynamics Limited A tiempo completo.Customer Support Specialist (Remote) Join Crystora Dynamics and Make an Impact! About Crystora Dynamics: At Crystora Dynamics, we pride ourselves on delivering world-class engineering solutions with a focus on innovation, efficiency, and client satisfaction. Our culture is built around teamwork, professional growth, and putting our customers at the heart of...
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Customer Support Director
hace 1 semana
Madrid, Madrid, España Passion A tiempo completoPassion.IO - Empowering Creators WorldwideWe're a leading international remote team dedicated to making the world more confident and passionate. Our mission is to empower creators to launch impactful mobile apps at a fraction of the cost. We support 8,000+ creators and 700k+ end-users globally.About the RoleWe're seeking an experienced Head of Customer...
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Customer Support Lead |
hace 8 horas
Madrid, España Ares Consultores A tiempo completo.Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types.Named the No.1 PMS and No.1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
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Customer Support Ambassador
hace 2 semanas
Madrid, Madrid, España Sagan A tiempo completoJob OverviewSagan is a dynamic remote team seeking an experienced Customer Support Representative to provide exceptional support and enhance customer experiences. This role involves handling a wide range of customer interactions, from inquiries to issue resolution, while maintaining detailed records to ensure customer satisfaction.Key ResponsibilitiesRespond...
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Customer Support Ambassador
hace 2 semanas
Madrid, Madrid, España Anicare Europe Gmbh A tiempo completoWe are seeking an accomplished Customer Service Representative to join our team at Anicare Europe Gmbh. As a fully remote position, this role offers flexible work arrangements with the option of using a WeWork subscription for shared office space access.This exciting opportunity allows you to actively contribute to shaping our customer support policies and...
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Customer Support Spanish
hace 4 meses
Madrid, España Mindpec A tiempo completo**Location**: Kuala Lumpur, Malaysia **Salary**: RM 7500, plus KPI, shift allowance, medical benefits, visa, and accommodation. **Job Type**: Full-time, Permanent **Responsibilities**: - Handle customer inquiries regarding products, services, orders, and technical issues. - Ensure customer satisfaction by resolving complaints, processing returns, and...
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Customer Support Engineer
hace 1 mes
Madrid, Madrid, España NOVA Biomedical GmbH A tiempo completoNOVA Biomedical GmbH, a leading provider of medical diagnostic solutions, seeks a skilled Customer Support Engineer to join their team.As a key member of the technical services team, this role will be responsible for delivering exceptional support to customers in the Madrid area and beyond. The ideal candidate will possess strong technical skills, excellent...
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Customer Support Leader
hace 3 semanas
Madrid, Madrid, España Passion A tiempo completoPassion.io is a global company that empowers creators to launch impactful mobile apps. We are an international remote team of 70 people, supporting 8,000+ Creators and 700k+ end-users from all over the world. We have an exciting opportunity for a Customer Support Leader to join our team.We're looking for an experienced professional with 3+ years' experience...
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Customer Support Representative
hace 3 semanas
Madrid, España Recruitment Apple Lovers A tiempo completoRecruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Dutch speaker to join our International team. The ideal...
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Customer Support Associate
hace 3 días
Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completoAbout AuctaneAuctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams, and innovations around the globe.Job OverviewWe are looking for a highly motivated Customer Service Advisor to join our fast-paced and dynamic team. As a key member of our customer support department, you will be responsible for...
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Customer Support Agent
hace 3 semanas
Madrid, España Capital Recruit A tiempo completoAbout the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
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Customer Support Professional
hace 4 semanas
Madrid, Madrid, España Cross Border Talents A tiempo completoCompany OverviewWe are Cross Border Talents, a highly-rated BPO known for excellent employee satisfaction. Our mission is to deliver top-tier customer service to prominent financial services companies.Job DescriptionThis Customer Care Specialist role supports customers in German, ensuring overall satisfaction through prompt inquiry resolution and efficient...
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Customer Support Technician
hace 2 meses
Madrid, España Green Eagle Solutions A tiempo completo.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector? accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our Saa S platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...
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Customer Support Specialist
hace 3 meses
Madrid, España Laopiniondemalaga A tiempo completoAbout UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Support Engineer
hace 7 meses
Madrid, España Celonis SE A tiempo completoWe're Celonis, the global leader in process mining technology, and we’ve delivered enormous value to the world’s largest and most esteemed companies. To continue to help organizations uncover hidden business value opportunities, reduce carbon emissions, and radically improve customer service, we need you to join us. **The Team**: Celonis Support...