Customer Support Technician
hace 2 meses
.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector? accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our Saa S platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and currently, handling 30% of all the renewable energy in Spain.This solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ?Job OverviewWe are looking for a Customer Support Technician to assist our customers with any issues they may have using our products and services.As a Customer Support Technician, you will be responsible for resolving customer incidents, monitoring server status and providing assistance in the use of our systems to users. To be successful in this role, you'll also need to be an excellent communicator who can build trust with our customers.Ultimately, you will be helping to build our reputation as a company that provides excellent customer support for all our after-sales processes.Responsabilities24/7 Phone and email assistance for troubleshooting.Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction.Providing assistance in the use of our systems to users.Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.Ensuring backups are reliable and periodically up to date as described in the SLA.Experience/Skills RequiredThe ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:Industrial communication protocols (IEC104, Modbus...)OS Microsoft and Linux management.Databases Oracle, SQL Server and My SQL.Data Analytics (Excel and Power BI).Customer oriented skillsMust be able to communicate effectively in English (oral and written). Level C1.Availability to work in rotating overnight shifts.Experience/Skills DesiredExperience in SCADA systemsExperience in energy sectorExperience using help desk software and remote support tools: ticket management and tracking systems (such as Zendesk, Freshdesk, or Salesforce Service Cloud) to manage customer queries and issues
-
Customer Support Technician, Madrid
hace 2 meses
Madrid, España Green Eagle Solutions S.L. A tiempo completo.Customer Support Technician en Madrid.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational...
-
Customer Support Technician
hace 2 meses
Madrid, España Green Eagle Solutions A tiempo completo.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability,...
-
Customer Support Technician
hace 6 meses
Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries We are currently seeking a Customer Support Technician to join our team on a 6-month contract with likelihood of a permanent role being...
-
Customer Support Technician
hace 3 meses
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector️ accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability...
-
Customer Support Technician, Madrid
hace 1 mes
Madrid, España Green Eagle Solutions S.L. A tiempo completoCustomer Support Technician Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational scalability...
-
Customer Support Technician
hace 2 meses
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector️⚡ accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability...
-
Customer Support Technician
hace 2 meses
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector️ accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our Saa S platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...
-
Customer Support Technician
hace 2 meses
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability,...
-
Customer Support Technician, Madrid
hace 2 meses
Madrid, España Green Eagle Solutions S.L. A tiempo completoCustomer Support Technician en Madrid.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our Saa S platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational...
-
Customer Support Technician, Madrid
hace 1 mes
Madrid, España Green Eagle Solutions S.L. A tiempo completoCustomer Support TechnicianGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational...
-
Customer Support Technician
hace 2 meses
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector️ ⚡ accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability...
-
Customer Support Technician
hace 2 meses
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector️🌱⚡ accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and...
-
Customer Support Technician
hace 2 meses
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability,...
-
Customer Support Technician
hace 4 semanas
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability,...
-
Customer Support Technician
hace 7 meses
Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries We are currently seeking a a Customer support to join our team on a 6-month contract, and then the possibility to join the company. **The...
-
Murrysville, Pa- Desktop Support Technician
hace 3 semanas
Madrid, España Heunets A tiempo completoWe are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Services Required (SOW) · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed...
-
Malvern, Pa
hace 3 semanas
Madrid, España Heunets A tiempo completoWe are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Services Required (SOW) · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed...
-
Desktop Support Engineer
hace 6 meses
Madrid, España Sharp Brains - Global IT Support A tiempo completo**JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...
-
Malvern, PA
hace 3 semanas
Madrid, España Heunets A tiempo completoWe are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Services Required (SOW) · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps...
-
Desktop Support Technician
hace 6 meses
Madrid, España Frontiers A tiempo completoWho we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research...
