Customer Support Technician

hace 7 meses

Madrid, España Davies Consulting A tiempo completo

We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries

We are currently seeking a a Customer support to join our team on a 6-month contract, and then the possibility to join the company.

**The opportunity**:
**Our client is currently looking for Customer Support with at least one year of experience and a great desire to learn and grow with our CX team, together we will take the attention of our users to the next level**

**You will be responsible for**:

- Incident resolution typical of an electronic money institution: card payment errors, duplicate charges, refunds, unrecognized charges, balance discrepancies, etc. Incident management through Atlassian's Jira tool.
- Contact with suppliers for resolution of user incidents.
- User support in different processes: registration process in the app, card sending and activations, data changes, PIN resets, etc.
- User support related to our products in different programs (international money transfers, cryptocurrencies, rewards, etc.) and with our marketing campaigns and promotions (Uber Eats discounts, sweepstakes, etc.).

**Your experience**:

- At least 1 years of experience as a CS Technician
- Knowledge in customer service tools (Zendesk/Intercom) and incident resolution (Jira), Avaya Icloud.
- Proficient in handling phone calls, in its different aspects, from communication/information to a claim.
- It's a plus to have experience in banking or financial products or to have worked in outsourcing companies.
- Intermediate level skills in Microsoft Office
- Fluent/Native in Spanish and at least B2 in English.

**About Us**
**What's important to you is what matters to us...**
We are straight-forward, adaptable and outcomes-focused. We build affinity, work with integrity and we always do what is right for our clients

Our core principles of Expertise, Leadership and Teamwork underline the Davies values of:

- We are connected
- We are dynamic
- We are innovated
- We succeed together

**We live these values by...**
- Caring for the health and well-being of our colleagues
- Increasing diversity and inclusion within our workforce
- Encouraging and accommodating flexible and hybrid working arrangements
- Creating a culture centred on interesting, complex, and challenging work and celebrating success
- Enjoying a fun, friendly, supportive, and sociable team-based environment
- Supporting performance driven career progression and providing access to professional skills enhancement via internal learning programs
- Recognising and celebrating the individual contributions of our colleagues
- Championing autonomy and empowerment of all our colleagues

**And if that wasn't enough...**
- Rewarding success and hard work

We offer a **competitive basic salary** and annual bonus based on performance.

**Benefits package includes**:

- Private healthcare via Sanitas
- Lunch vouchers via Edenred
- Flexible remuneration plan
- Online discount platform
- Competitive employee referral program
- Generous annual leave plan

**Inclusion and Diversity**
Our Approach - At Davies we welcome different perspectives, support each other's ambitions, and grow together. We work to build an Inclusive Culture where everyone can succeed.

We value the differences and benefits that a diverse workforce brings to the business. We do not discriminate on the grounds of any differentiating factor and embrace the differences which make people unique.

Actioned through - Davies colleagues will deliver DEI though both local and global actions. It is recognised that different geographies have different cultures, employment legislation and hold alternative views. At Davies, we are committed to building an Inclusive Culture through DEI, and we are respectful of opposing views held to the company's position

Job ID BH-15032-1

  • Customer Support Technician

    hace 2 meses

    Madrid, España Green Eagle Solutions A tiempo completo

    .Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector? accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our Saa S platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...

  • Customer Support Technician, Madrid

    hace 2 meses

    Madrid, España Green Eagle Solutions S.L. A tiempo completo

    .Customer Support Technician en Madrid.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational...

  • Customer Support Technician

    hace 2 meses

    Madrid, España Green Eagle Solutions A tiempo completo

    .Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability,...

  • Customer Support Technician

    hace 7 meses

    Madrid, España Davies Consulting A tiempo completo

    We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries We are currently seeking a Customer Support Technician to join our team on a 6-month contract with likelihood of a permanent role being...

  • Customer Support Technician

    hace 3 meses

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️ accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability...

  • Customer Support Technician, Madrid

    hace 1 mes

    Madrid, España Green Eagle Solutions S.L. A tiempo completo

    Customer Support Technician Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational scalability...

  • Customer Support Technician

    hace 2 meses

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️⚡ accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability...

  • Customer Support Technician

    hace 2 meses

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️ accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our Saa S platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...

  • Customer Support Technician

    hace 2 meses

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability,...

  • Customer Support Technician, Madrid

    hace 2 meses

    Madrid, España Green Eagle Solutions S.L. A tiempo completo

    Customer Support Technician en Madrid.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our Saa S platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational...

  • Customer Support Technician, Madrid

    hace 1 mes

    Madrid, España Green Eagle Solutions S.L. A tiempo completo

    Customer Support TechnicianGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational...

  • Customer Support Technician

    hace 2 meses

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️🌱⚡ accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and...

  • Customer Support Technician

    hace 2 meses

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability,...

  • Customer Support Technician

    hace 4 semanas

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability,...

  • IT Support Technician

    hace 21 horas

    Madrid, España IE University A tiempo completo

    Overview: The Information Technology team is looking for an IT Support Technician to provide technical assistance, both on-site and online, to students, professors, and staff, answering questions, solving technical problems, and maintaining the company’s network, software, and computer and audiovisual equipment. **Responsibilities**: **Key Action...

  • Murrysville, Pa- Desktop Support Technician

    hace 4 semanas

    Madrid, España Heunets A tiempo completo

    We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Services Required (SOW) · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed...

  • Malvern, Pa

    hace 4 semanas

    Madrid, España Heunets A tiempo completo

    We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Services Required (SOW) · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed...

  • Desktop Support Engineer

    hace 6 meses

    Madrid, España Sharp Brains - Global IT Support A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...

  • IT Support Technician Information Technology

    hace 2 días

    Madrid, España Instituto de Empresa A tiempo completo

    The Information Technology team is looking for an IT Support Technician to provide technical assistance, both on-site and online, to students, professors, and staff, answering questions, solving technical problems, and maintaining the company’s network, software, and computer and audiovisual equipment. **Key Action Areas**: - Give support to the...

  • Malvern, PA

    hace 3 semanas

    Madrid, España Heunets A tiempo completo

    We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Services Required (SOW) · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps...