Customer Service Team Leader
hace 3 semanas
.Customer Service Team Leader - French & Spanish Customer Service Team Leader- French & Spanish speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSXObjective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.The duties you will perform on a day-to-day basis are as follows:You will supervise and support a team of agents, ensuring they meet the performance target.You will provide ongoing support, motivation, and mentorship to the team members.You will create comprehensive manuals and document procedures.You will provide training to the new hires and existing team members.You will track and analyze team performance metrics.You will compile data and generate reports on the team performance.We look for you if:You have an excellent command of English and you also have strong language skills bilingual and/or native in French and Spanish.You are located in Madrid or Barcelona.You have experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year.You are a person with excellent oral and written communication skills.You have leadership skills with a focus on team development and achieving results.You have the ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.You have knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel.What do we offer you?Full-time indefinite contract. 40 hours a week, Monday – Friday.You will be part of a great team of professionals in an internationally consolidated company.You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers.MSX Bazaar: Shopping portal exclusive for MSX employees.23 days of Vacations + 3 extra days.Internal training plan.Do you think you are the ideal person for this position? We want to meet you Apply for the offer quickly and we will review your application.Who are we?With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:Parts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing world.The MSXI VisionTo be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry
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Customer Service Team Leader
hace 2 meses
Madrid, España Msx International Inc. A tiempo completo.Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSX! Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...
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Customer Service Team Leader
hace 4 semanas
Madrid, España MSX INTERNATIONAL A tiempo completo**Customer Service Team Leader - French & Spanish speaker** **Do you have experience in customer service through Contact Centers and are you ready to face new challenges?** **This is your role at MSX!** **Objective of the position**: Our **Team Leader** **will guide and support a team of agents ensuring that the team adheres to project guidelines,...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completoCustomer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completoCustomer Service Team Leader Location: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completo.Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completoCustomer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer...
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Customer Service Team Leader
hace 4 semanas
Madrid, España Nutreco A tiempo completoCustomer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...
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Senior Customer Service Team Leader
hace 1 semana
Madrid, Madrid, España Msx International A tiempo completo**Job Summary:**We are seeking an experienced Senior Customer Service Team Leader to lead our Spanish-speaking team in Madrid or Barcelona. As a key member of our MSX International team, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support and meet key performance metrics.**About the Role:**The Senior...
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Customer Service Team Leader
hace 11 horas
Madrid, España Msx International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics .In this role, the Team Leader...
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Customer Service Team Leader
hace 11 horas
Madrid, España Msx International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.In this role, the Team Leader...
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Customer Service Team Leader
hace 2 meses
Madrid, España Msx International Inc. A tiempo completo.Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...
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Customer Service Team Leader
hace 2 días
Madrid, España MSX International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics. In this role, the Team Leader...
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Customer Service Team Leader
hace 2 días
Madrid, España MSX International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics. In this role, the Team Leader...
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Customer Service Team Leader Position
hace 2 semanas
Madrid, Madrid, España Msx International A tiempo completoJob DescriptionWe are seeking a highly motivated and experienced Customer Service Team Leader to join our team at MSX International. As a key member of our customer service department, you will be responsible for guiding and supporting a team of agents in providing exceptional customer support and meeting key performance metrics.Company OverviewWith over...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completo.Customer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...
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Customer Service Team Leader
hace 5 días
Madrid, España Nutreco A tiempo completo.Customer Service Team LeaderApply locations Tres Cantos, Madrid time type Full time posted on Posted 30+ Days Ago job requisition id VAC22032. The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she ensures adequate and reliable customer...
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Customer Service Team Leader
hace 2 meses
Madrid, España Trouw Nutrition A tiempo completo.The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting...
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Customer Service Team Leader Spanish Position
hace 3 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoAt MSX International Inc., we are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer support team, you will play a vital role in guiding and supporting a team of agents to deliver exceptional customer service while meeting performance metrics.Objective: Our Team Lead will oversee a...
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Customer Service Team Leader Spanish Role
hace 2 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoWe are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our operations, you will be responsible for guiding and supporting a team of agents ensuring they deliver exceptional customer support and meet key performance metrics.Job DescriptionThe ideal candidate will have a strong background in...
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Customer Service Team Leader
hace 4 días
Madrid, Madrid, España Msx International A tiempo completoJob Title: Customer Service Team LeaderWe are seeking a highly skilled Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer service department, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support.About the RoleThe successful candidate will possess...