Customer Service Team Leader

hace 2 meses

Madrid, España Msx International Inc. A tiempo completo

.Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSX Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio clienti, fungendo da punto principale di escalation per i casi complessi dei clienti. Il Team Leader garantisce che il team aderisca alle linee guida del progetto, fornisca un'assistenza clienti eccezionale e soddisfi le metriche chiave delle prestazioni . In questo ruolo, il Team Leader fornisce indicazioni ai consulenti, aiuta a risolvere i problemi in modo efficiente e promuove il miglioramento continuo dell'esperienza del cliente e della qualità del servizio. Responsabilità del Senior Customer Service Team Leader: Gestione e supporto del team: essere disponibile come punto di contatto principale per il team, offrendo supporto e gestendo i casi di escalation. Aiuta i consulenti a trovare le migliori soluzioni per i problemi dei clienti e agisce come mentore per migliorare le loro prestazioni. Gestione delle richieste dei clienti: assistere il team nella gestione delle richieste dei clienti attraverso vari canali e piattaforme, assicurando che le richieste vengano affrontate in modo tempestivo e accurato. Risoluzione di casi complessi: indaga e analizza problemi complessi dei clienti, assicurandoti che vengano identificate le cause alla radice e che vengano intraprese le azioni appropriate per risolvere il caso. Gestione dei dati: garantire che tutte le interazioni e le attività dei clienti siano registrate e tracciate nei sistemi OEM dal team e fornire report sulle prestazioni del team. Miglioramento dei processi: ricerca costante di modi per migliorare i flussi di lavoro e la qualità del servizio per soddisfare i KPI interni e le aspettative dei clienti. Implementa le migliori pratiche e le azioni correttive quando necessario. Collaborazione in team: partecipa a riunioni periodiche del team, fornendo feedback e condividendo approfondimenti per aiutare il team a raggiungere gli obiettivi collettivi. Contribuire alla creazione e all'aggiornamento di knowledge base, FAQ e materiali di formazione per gli agenti del servizio clienti. Documentazione e reportistica: prepara, aggiorna e gestisci tutti i documenti, i modelli e le registrazioni pertinenti, assicurandoti che siano facilmente accessibili e aggiornati. Raggiungimento dei KPI: garantire il raggiungimento degli obiettivi personali e di team monitorando le prestazioni individuali e implementando strategie di miglioramento. Comunicazione e feedback: mantieni una comunicazione chiara e precisa con i reparti interni e i partner esterni, garantendo una gestione fluida dei casi e un'efficace gestione dell'escalation

  • Customer Service Team Leader

    hace 1 mes

    Madrid, España MSX INTERNATIONAL A tiempo completo

    **Customer Service Team Leader - French & Spanish speaker** **Do you have experience in customer service through Contact Centers and are you ready to face new challenges?** **This is your role at MSX!** **Objective of the position**: Our **Team Leader** **will guide and support a team of agents ensuring that the team adheres to project guidelines,...

  • Customer Service Team Leader

    hace 2 meses

    Madrid, España Nutreco A tiempo completo

    Customer Service Team Leader Location: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...

  • Customer Service Team Leader

    hace 2 meses

    Madrid, España Nutreco A tiempo completo

    Customer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...

  • Customer Service Team Leader

    hace 2 meses

    Madrid, España Nutreco A tiempo completo

    .Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer...

  • Customer Service Team Leader

    hace 1 mes

    Madrid, España Nutreco A tiempo completo

    Customer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...

  • Customer Service Team Leader

    hace 2 meses

    Madrid, España Nutreco A tiempo completo

    Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer...

  • Customer Service Team Leader

    hace 2 días

    Madrid, España Msx International A tiempo completo

    .The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.In this role, the Team Leader...

  • Customer Service Team Leader

    hace 1 semana

    Madrid, España Msx International A tiempo completo

    .The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics .In this role, the Team Leader...

  • Customer Service Team Leader

    hace 1 día

    Madrid, España Msx International A tiempo completo

    .The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.In this role, the Team Leader...

  • Customer Service Team Leader

    hace 4 días

    Madrid, España MSX International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics. In this role, the Team Leader...

  • Senior Customer Service Team Leader

    hace 3 semanas

    Madrid, Madrid, España Msx International A tiempo completo

    **Job Summary:**We are seeking an experienced Senior Customer Service Team Leader to lead our Spanish-speaking team in Madrid or Barcelona. As a key member of our MSX International team, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support and meet key performance metrics.**About the Role:**The Senior...

  • Customer Service Team Leader

    hace 4 días

    Madrid, España MSX International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics . In this role, the Team Leader...

  • Customer Service Team Leader

    hace 4 días

    Madrid, España MSX International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics . In this role, the Team Leader...

  • Customer Service Team Leader

    hace 1 semana

    Madrid, España Msx International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.In this role, the Team Leader...

  • Customer Service Team Leader

    hace 1 semana

    Madrid, España Msx International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics .In this role, the Team Leader...

  • Customer Service Team Leader

    hace 2 días

    Madrid, España MSX International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics . In this role, the Team Leader...

  • Customer Service Team Leader

    hace 2 días

    Madrid, España Msx International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics .In this role, the Team Leader...

  • Customer Service Team Leader

    hace 2 meses

    Madrid, España Msx International Inc. A tiempo completo

    .Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...

  • Customer Service Team Leader

    hace 2 semanas

    Madrid, España MSX International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics. In this role, the Team Leader...

  • Customer Service Team Leader

    hace 2 semanas

    Madrid, España MSX International A tiempo completo

    The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics. In this role, the Team Leader...