Customer Service Team Leader

hace 1 semana

Madrid, España MSX INTERNATIONAL A tiempo completo

**Customer Service Team Leader
- French & Spanish speaker**

**Do you have experience in customer service through Contact Centers and are you ready to face new challenges?**

**This is your role at MSX**

**Objective of the position**:
Our **Team Leader** **will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meet key performance metrics.

**The duties you will perform on a day-to-day basis are as follows**:

- You will supervise and support a team of agents, ensuring they meet the performance target.
- You will provide ongoing support, motivation and mentorship to the team members.
- You will create comprehensive manuals and document procedures.
- You will provide train to the new hires and existing team members.
- You will track and analyse team performance metrics.
- You will compile data and generate reports on the team performance.

LI-MU1

Spain-Madrid

**We look for you if**:

- You have an excellent command of English and you also have strong language skills** bilingual and/or native** in** French and Spanish.**:

- You have experience working in Customer Service or Customer Support as **Supervisor or Team Leader **at least 1 year.
- You are a person with excellent oral and written communication skills.
- You have leadership skills with a focus on team development and achieving results.
- You have ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.

**What do we offer you?**
- **
Full-time indefinite contract**. 40 hours a week, Monday - Friday.
- You will be part of a great team of professionals in an **internationally consolidated company.**:

- You will acquire a **global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.**:

- MSX Bazaar: Shopping portal exclusive for MSX employees.
- 23 days of Vacations + 3 extra days.
- ** Internal training plan**.

**Who are we?**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Vision**

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

**The MSXI Mision**

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

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