Customer Service Team Leader
hace 2 meses
.Customer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.Activities include accepting and processing incoming orders, answering questions, solving problems and customer complaints on orders, so that customer satisfaction and continuity of the relationship are guaranteed. The Customer Service Representative role is located within the Customer Service department of an OpCo. The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.At level IV and V, the role of the Customer Service Representative may include team leader/supervisory responsibilities for levels below, planning, coordinating and supervising the activities in the Customer Services team, in order to plan and realize the day-to-day activities and optimal work distribution within the team.Job Description:Sales and Sales Support:Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to effective customer communication.Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times.(Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in order to continue the relationships with customers meeting volume, quality and price requirements.Order Processing and Data Management:Handles incoming orders, in order to realize a timely and proper delivery of orders to customers.Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information.Customer Relationship Management:Manages records and handles all customer requests and incoming orders in line with company policies and procedures.Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems.Customer Satisfaction:Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence.Provides support to customers on the most common standard problems, questions, complaints, etc.Continuous Improvement:Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change/optimization of the department
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Customer Service Team Leader
hace 2 meses
Madrid, España Msx International Inc. A tiempo completo.Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSX! Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...
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Customer Service Team Leader
hace 1 mes
Madrid, España MSX INTERNATIONAL A tiempo completo**Customer Service Team Leader - French & Spanish speaker** **Do you have experience in customer service through Contact Centers and are you ready to face new challenges?** **This is your role at MSX!** **Objective of the position**: Our **Team Leader** **will guide and support a team of agents ensuring that the team adheres to project guidelines,...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completoCustomer Service Team Leader Location: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completoCustomer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completo.Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer...
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Customer Service Team Leader
hace 11 horas
Madrid, España Msx International A tiempo completo.The Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics .In this role, the Team Leader...
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Customer Service Team Leader
hace 4 semanas
Madrid, España Nutreco A tiempo completoCustomer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...
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Customer Service Team Leader
hace 2 meses
Madrid, España Nutreco A tiempo completoCustomer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer...
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Senior Customer Service Team Leader
hace 2 semanas
Madrid, Madrid, España Msx International A tiempo completo**Job Summary:**We are seeking an experienced Senior Customer Service Team Leader to lead our Spanish-speaking team in Madrid or Barcelona. As a key member of our MSX International team, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support and meet key performance metrics.**About the Role:**The Senior...
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Customer Service Team Leader
hace 2 días
Madrid, España Msx International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.In this role, the Team Leader...
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Customer Service Team Leader
hace 2 días
Madrid, España Msx International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases.T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics .In this role, the Team Leader...
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Customer Service Team Leader
hace 2 meses
Madrid, España Msx International Inc. A tiempo completo.Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...
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Customer Service Team Leader
hace 3 días
Madrid, España MSX International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics. In this role, the Team Leader...
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Customer Service Team Leader
hace 4 días
Madrid, España MSX International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics. In this role, the Team Leader...
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Customer Service Team Leader Position
hace 2 semanas
Madrid, Madrid, España Msx International A tiempo completoJob DescriptionWe are seeking a highly motivated and experienced Customer Service Team Leader to join our team at MSX International. As a key member of our customer service department, you will be responsible for guiding and supporting a team of agents in providing exceptional customer support and meeting key performance metrics.Company OverviewWith over...
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Customer Service Team Leader
hace 7 días
Madrid, España Nutreco A tiempo completo.Customer Service Team LeaderApply locations Tres Cantos, Madrid time type Full time posted on Posted 30+ Days Ago job requisition id VAC22032. The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she ensures adequate and reliable customer...
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Customer Service Team Leader
hace 2 meses
Madrid, España Trouw Nutrition A tiempo completo.The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting...
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Customer Service Team Leader Spanish Position
hace 3 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoAt MSX International Inc., we are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer support team, you will play a vital role in guiding and supporting a team of agents to deliver exceptional customer service while meeting performance metrics.Objective: Our Team Lead will oversee a...
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Customer Service Team Leader Spanish Role
hace 2 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoWe are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our operations, you will be responsible for guiding and supporting a team of agents ensuring they deliver exceptional customer support and meet key performance metrics.Job DescriptionThe ideal candidate will have a strong background in...
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Customer Service Team Leader
hace 6 días
Madrid, Madrid, España Msx International A tiempo completoJob Title: Customer Service Team LeaderWe are seeking a highly skilled Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer service department, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support.About the RoleThe successful candidate will possess...
