Service Delivery Manager
hace 3 meses
.Service Delivery ManagerDepartment: SupportEmployment Type: Full TimeLocation: MadridReporting To: Cristobal Ramos PerezDescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. At Sabio Group we are looking for an exceptionally driven and experienced Service Delivery Manager to join our Support department.Key ResponsibilitiesResponsible for the delivery of contact center service to one or multiple clients.Ensuring the compliance of the SLAs agreed with the clients.Follow the KPI that ensure a positive guidance of the delivered service.Taking the necessary leadership to promote a positive sentiment on the client side related to the Managed Services Technical team performance.Support the sales organization, providing expert advice in technical aspects of complex Managed Services deals.Possibility of Line management of some of the Managed Services technical experts.Skills, Knowledge & ExpertiseFinancial1. Strong understanding of the Managed Services financial performance versus budget and forecast.2. Strong understanding of staff utilization, cost of service per contract/technology and where the business should be taking action to grow and optimize.People1. Maintaining effective working relationships across the Group.2. Keep employees motivated with a credible plan, set of objectives, career development and performance reviews.CustomersStrong skills of stakeholders' management, under good and bad conditions.Promote service improvement, quality and client retention.Build a truly trust relationship with the client.Technical skills:1. Experience with technologies and tools used in the Contact Center cloud environment, especially Genesys Cloud platform.Competencies & BehavioursDegree in ICT (Computer Science, Telecommunications).Knowledge and experience with contact centre technologies and applications.Knowledge and experience with ticketing tools (Remedy, ServiceNow).Knowledge and experience with operations management methodologies: ITIL.Responsibility.Proactivity.Leadership.Teamwork.Job BenefitsThis is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.Benefits may include:Pension SchemeRemote/Flexible workLife insurancePrivate healthcare25 days paid holiday a yearPlus many more (Benefits are dependant on your base location.)The Small PrintStrictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee
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Senior Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Ntt Data A tiempo completoAre you an experienced professional looking for a new challenge that will put your skills to the test? Do you have a passion for delivering exceptional results and exceeding client expectations? If so, we have an exciting opportunity for a Senior Service Delivery Manager to join our team at NTT DATA. As a Senior Service Delivery Manager, you will be...
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SAP Service Delivery Manager
hace 1 mes
Madrid, Madrid, España Sofigate A tiempo completoAbout the Role: We are seeking a skilled SAP Service Delivery Manager to oversee business technology services and develop Service Management capabilities. As a Service Manager, you will play a pivotal role in managing SAP Service Delivery, encompassing both consulting and support roles.Key Responsibilities:Manage complex integrated SAP landscapes and ensure...
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Service Delivery Manager
hace 5 meses
Madrid, España Kapres Technology, S.L. A tiempo completoDesde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros.Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...
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Service Delivery Manager
hace 6 meses
Madrid, España Kapres Technology, S.L. A tiempo completoDesde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros. Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...
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Service Delivery Manager
hace 3 semanas
Madrid, España Dcs Group A tiempo completoEn Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...
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IT Service Delivery Manager
hace 6 meses
Madrid, España DHL A tiempo completo**IT SERVICE DELIVERY MANAGER** **Job Purpose**: The IT Service Delivery Manager (IT SDM) is responsible for the management of the front-line team to ensure the delivery and support of IT services to a geographically assigned set of sites. **Main Responsibilities**: - Team Management to ensure proper change management communication is in place and manage...
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Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Integrity360 A tiempo completoAbout UsIntegrity360 is one of Europe's leading cyber security specialists, delivering comprehensive services for our 300+ customers. Our services include Managed Security, Cyber Security Testing, Incident Response, Security Integration, PCI Compliance, and Cyber Risk & Assurance. What sets Integrity360 apart is our team of experts who drive the business...
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Application Service Delivery Manager
hace 1 mes
Madrid, Madrid, España Sgs A tiempo completoJob Description:We are SGS – the world's leading testing, inspection and certification company. Our mission is to enable a better, safer and more interconnected world. We are recognized as the global benchmark for sustainability, quality and integrity.Job Title: Application Service Delivery ManagerThe Application Service Delivery Manager oversees the...
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Application Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sgs A tiempo completoRole OverviewSgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. The successful candidate will be responsible for managing service risks, monitoring KPIs, and proposing improvements to ensure services have adequate capacity and...
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Service Delivery Manager
hace 2 días
Madrid, España DCS Group A tiempo completoEn Tigloo, buscamos talento diverso y personas con propósito.Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...
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Service Delivery Manager
hace 3 semanas
Madrid, España DCS Group A tiempo completoEn Tigloo, buscamos talento diverso y personas con propósito.Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...
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Service Delivery Manager
hace 3 semanas
Madrid, España DCS Group A tiempo completoEn Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos...
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Service Delivery Manager
hace 2 meses
Madrid, España Integrity360 A tiempo completo**About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...
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Service Delivery Manager
hace 3 semanas
Madrid, España Integrity360 A tiempo completo**About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...
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Application Service Delivery Manager
hace 1 mes
Madrid, España Sgs A tiempo completoJob Description The Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered. Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements....
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IT Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España SGS A tiempo completoJob Description:The Application Service Delivery Manager at SGS oversees the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. This position is responsible for managing the delivery of IT services, maintaining applications, and developing new ones to support the company's goals.Key Responsibilities:Service Delivery...
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IT Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sgs A tiempo completoApplication Service Delivery Manager at SGSWe are looking for a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications at SGS.Job Description:The successful candidate will be responsible for managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. They will ensure...
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Service Delivery Manager
hace 4 semanas
Madrid, España DCS EASYWARE A tiempo completoPubliée le 05/11/2024 **Mission**: En Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un **Service Delivery Manager (SDM)** para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el...
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Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Mygwork A tiempo completoJob OverviewThis role is with WTW, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.About the RoleWe are seeking a highly skilled Service Delivery Manager to support the oversight and management of high-quality services to customers. The ideal candidate will have experience in coordinating vendor...
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Application Service Delivery Manager
hace 1 mes
Madrid, España Sgs A tiempo completoJob DescriptionThe Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements.The...
