Service Delivery Manager

hace 3 meses

Madrid, España Integrity360 A tiempo completo

**About Us**

Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services covering our customers’ security from every angle. Our services include Managed Security, Cyber Security Testing, Incident Response, Security Integration, PCI Compliance and Cyber Risk & Assurance services.

What sets Integrity360 apart is our excellent team of people that drive the business forward. The company was founded with a focus on technical expertise and that philosophy remains today. The skills and experience in our company are some of the greatest in the industry and customers remain with Integrity360 because they can rely on and trust us to go above and beyond to ensure their needs are met. Listed multiple times on Gartner Market Guides for Managed Security Services.

**Job Role / Responsibilities**

As the Service Delivery Manager, you will be responsible for driving service excellence & ensuring the highest level of performance is delivered to our customers. You will have responsibility for delivering multiple services to a key customer in the form of Managed Security Services & infrastructure support agreements.

You will have sole responsibility for Service Level Management & will be expected to provide focus for contractual SLA management, customer satisfaction & continuous service improvement initiatives with customers. You will be accountable for all aspects of incident, problem & change control, driving service stability & acting as a key escalation point for all major incidents & issues. You will be a strong change advocate & have familiarity with ITIL Service Management best practice. You will be expected to manage & sponsor internal projects delivering key enhancements & improvements to the business for your customers.

**Primary Duties/Responsibilities include**:

- Managing all aspects of Service Delivery ensuring adherence to all SLAs
- Maintaining customer relationships, and improving response and delivery times
- Managing Stakeholders, both internal and external, including relationship management between all business functions & customers alike
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Identifying and managing Continuous Service Improvement and implementing a plan where necessary
- Understanding the customer pain-points and facilitating opportunities, including upselling/cross-selling where applicable
- Identifying and managing risks to services and the customer environment
- Owning escalation and dispute resolution management
- Hosting regular service review meetings covering Managed Security Services
- Engaging in the Project lifecycle to ensure smooth transition to BAU
- Providing accurate and regular reports on performance of the service
- Maintaining high performance and efficiency levels for service-related processes, and implementing improvement activities wherever necessary
- Developing and implementing service standards and procedures for the service delivery department

**Desired Skills**
- Minimum 2-3 years working in a similar Service Delivery Management position
- Experience in Customer Facing roles with reporting & presentation requirements
- Experience in a Managed Services & Helpdesk environment
- Previous IT Infrastructure Management Experience Desirable
- A good understanding of technical security environments
- Proven responsibility in all phases of project delivery within tight deadlines under pressure from external customers
- Experience with ISO 9001 / 27001 & 20000 Certifications & Requirements
- Excellent interpersonal and communication skills both verbal and written
- Fluent English speaker
- Aptitude for solving problems and acting on own initiative
- A strong team player with a flexible approach
- Highly motivated with a willingness to learn & drive that motivation within the team
- Can demonstrate consistency in their work attitude
- Strong analytical skills, logical and structured in approach
- Proactive and energetic in the work situation, seeking to get things done and at deal with a variety of tasks
- Ability to create a positive and innovative, engaging working environment

**Certifications/Qualifications**
- ITIL Qualified to Foundation level minimum
- Educated to Degree Level desirable
- Technical Qualification in the IT Infrastructure or security fields are desirable

  • Service Delivery Manager

    hace 5 días

    Madrid, España Cognizant A tiempo completo

    Cognizant is looking for a Service Delivery Manager to work supporting our Insurance vertical in several projects. Job Summary: - Set-up the Application Managed Services and Application Development Structure at Insurance Client - Ensure the service is delivered according to contractual service levels - Organize and facilitate preparation of the Service...

  • IT Service Delivery Manager

    hace 1 semana

    Madrid, Madrid, España Gtt Communications, Inc. A tiempo completo

    Job SummaryWe are seeking an IT Service Delivery Manager to lead our Service Delivery team in delivering exceptional customer experiences. This role requires a strong leader with expertise in service delivery, project management, and customer support.Key Responsibilities:Develop and implement effective service delivery strategies to meet customer needs and...

  • Service Delivery Manager

    hace 6 meses

    Madrid, España Kapres Technology, S.L. A tiempo completo

    Desde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros.Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...

  • Service Delivery Manager

    hace 1 día

    Madrid, España Ntt Data, Inc. A tiempo completo

    The Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and contract...

  • Service Delivery Manager

    hace 7 meses

    Madrid, España Kapres Technology, S.L. A tiempo completo

    Desde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros. Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...

  • Service Delivery Manager

    hace 2 meses

    Madrid, España Dcs Group A tiempo completo

    En Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...

  • Service Delivery Manager

    hace 2 días

    Madrid, España NTT DATA, Inc. A tiempo completo

    The Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...

  • Service Delivery Manager

    hace 3 días

    Madrid, España NTT DATA, Inc. A tiempo completo

    The Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...

  • Service Delivery Manager

    hace 2 meses

    Madrid, España DCS Group A tiempo completo

    En Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos...

  • Service Delivery Manager

    hace 1 mes

    Madrid, España DCS Group A tiempo completo

    En Tigloo, buscamos talento diverso y personas con propósito.Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...

  • Service Delivery Manager

    hace 2 meses

    Madrid, España Integrity360 A tiempo completo

    **About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...

  • Service Delivery Manager

    hace 2 semanas

    Madrid, España Integrity360 A tiempo completo

    **About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...

  • Application Service Delivery Manager

    hace 3 días

    Madrid, España Sgs A tiempo completo

    Job DescriptionThe Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered.Key ResponsibilitiesService Delivery ManagementAssess new business requests and propose improvements.Support stakeholders in problem...

  • Application Service Delivery Manager

    hace 2 meses

    Madrid, España Sgs A tiempo completo

    Job Description The Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered. Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements....

  • Service Delivery Manager It, Madrid

    hace 5 días

    Madrid, España Grupo NS A tiempo completo

    Service Delivery Manager IT en Madrid. Incorporamos a plantilla un Service Delivery Manager IT familiarizado con soluciones Cloud Funciones principales Responsable de la calidad de la entrega de los servicios. Responsable de los resultados económicos del contrato. Responsable de la satisfacción del cliente. Desarrollo de la cuenta en colaboración con...

  • Service Delivery Manager

    hace 1 semana

    Madrid, España Dcs Easyware A tiempo completo

    Publiée le 05/11/2024 MissionEn Tigloo, buscamos talento diverso y personas con propósito.Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento...

  • Service Delivery Manager

    hace 2 meses

    Madrid, España DCS EASYWARE A tiempo completo

    Publiée le 05/11/2024 **Mission**: En Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un **Service Delivery Manager (SDM)** para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el...

  • Global Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Carrier A tiempo completo

    Company OverviewCarrier, the leading provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions, is seeking an experienced professional to join our team as a Global Service Delivery Manager.SalaryThe estimated annual salary for this position is $120,000, reflecting the company's commitment to...

  • Service Delivery Manager

    hace 8 meses

    Madrid, España IAG GBS A tiempo completo

    Full-time - Contract Type: Permanent - Directorate: IAG Tech **Company Description**: We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive...

  • Service Delivery Manager

    hace 8 meses

    Madrid, España IAG Tech A tiempo completo

    **Company Description** We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline...