Service Delivery Manager

hace 3 semanas


Madrid, España Dcs Easyware A tiempo completo

Publiée le 05/11/2024 MissionEn Tigloo, buscamos talento diverso y personas con propósito.Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales y los Acuerdos de Nivel de Servicio (SLAs).Responsabilidades clave:Actuar como único punto de contacto para clientes y asegurar cumplimiento de SLAs.Coordinar esfuerzos de socios externos y equipos internos para garantizar continuidad del servicio.Monitorear el rendimiento del contrato e informar sobre KPIs y mejoras recomendadas.Gestionar incidentes y escalaciones, colaborando con terceros.Cumplir con prácticas de ITIL en gestión de contratos. ProfilRequisitos:Título en Ingeniería o gestión en computación o IT.Mínimo 5 años de experiencia en Gestión de Entrega de Servicios de IT o gestión de proyectos.Dominio de ITIL y gestión de relaciones con clientes.Inglés obligatorio; disposición para viajar.Si tu interés la satisfacción del cliente y la excelencia en el servicio, te animamos a inscribirte o ponerte en contacto con nosotros


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