Service Delivery Manager
hace 3 semanas
Publiée le 05/11/2024 MissionEn Tigloo, buscamos talento diverso y personas con propósito.Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales y los Acuerdos de Nivel de Servicio (SLAs).Responsabilidades clave:Actuar como único punto de contacto para clientes y asegurar cumplimiento de SLAs.Coordinar esfuerzos de socios externos y equipos internos para garantizar continuidad del servicio.Monitorear el rendimiento del contrato e informar sobre KPIs y mejoras recomendadas.Gestionar incidentes y escalaciones, colaborando con terceros.Cumplir con prácticas de ITIL en gestión de contratos. ProfilRequisitos:Título en Ingeniería o gestión en computación o IT.Mínimo 5 años de experiencia en Gestión de Entrega de Servicios de IT o gestión de proyectos.Dominio de ITIL y gestión de relaciones con clientes.Inglés obligatorio; disposición para viajar.Si tu interés la satisfacción del cliente y la excelencia en el servicio, te animamos a inscribirte o ponerte en contacto con nosotros
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Service Delivery Manager
hace 2 semanas
Madrid, España Ntt Data, Inc. A tiempo completo.The Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and contract...
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Service Delivery Manager
hace 18 horas
Madrid, España Jordan Martorell S.L. A tiempo completoService Delivery ManagerMadridMadrid, Community of Madrid, ESThe Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by taking responsibility for overall contract management for local, small, and low to medium complexity contracts.They are responsible for...
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Service Delivery Manager
hace 1 día
Madrid, España NTT Ltd A tiempo completoAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
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Service Delivery Manager
hace 3 semanas
Madrid, España Cognizant A tiempo completoCognizant is looking for a Service Delivery Manager to work supporting our Insurance vertical in several projects. Job Summary: - Set-up the Application Managed Services and Application Development Structure at Insurance Client - Ensure the service is delivered according to contractual service levels - Organize and facilitate preparation of the Service...
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IT Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Gtt Communications, Inc. A tiempo completoJob SummaryWe are seeking an IT Service Delivery Manager to lead our Service Delivery team in delivering exceptional customer experiences. This role requires a strong leader with expertise in service delivery, project management, and customer support.Key Responsibilities:Develop and implement effective service delivery strategies to meet customer needs and...
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Service Delivery Manager
hace 4 días
Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...
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Service Delivery Manager
hace 2 días
Madrid, España NTT Ltd A tiempo completoAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
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Service Delivery Manager
hace 6 días
Madrid, España NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
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Service Delivery Manager
hace 2 semanas
Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts. They are responsible for ensuring client satisfaction, service delivery, and...
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Service Delivery Manager
hace 1 semana
Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts. They are responsible for ensuring client satisfaction, service delivery, and...
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Service Delivery Manager
hace 7 días
Madrid, España Ntt Data, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and contract...
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Service Delivery Manager
hace 3 días
Madrid, España Ntt Data, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and contract...
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Service Delivery Manager
hace 7 meses
Madrid, España Kapres Technology, S.L. A tiempo completoDesde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros.Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...
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Service Delivery Manager
hace 2 semanas
Madrid, España Ntt Data, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and contract...
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Service Delivery Manager
hace 1 día
Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...
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Service Delivery Manager
hace 7 meses
Madrid, España Kapres Technology, S.L. A tiempo completoDesde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros. Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...
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Service Delivery Manager
hace 3 semanas
Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...
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Service Delivery Manager
hace 2 semanas
Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...
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Service Delivery Manager
hace 2 meses
Madrid, España Dcs Group A tiempo completoEn Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...
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Service Delivery Manager
hace 6 días
Community of Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts. They are responsible for ensuring client satisfaction, service delivery, and...