IT Service Delivery Manager

hace 5 días


Madrid, Madrid, España Gtt Communications, Inc. A tiempo completo
Job Summary

We are seeking an IT Service Delivery Manager to lead our Service Delivery team in delivering exceptional customer experiences. This role requires a strong leader with expertise in service delivery, project management, and customer support.

Key Responsibilities:
  • Develop and implement effective service delivery strategies to meet customer needs and expectations.
  • Manage and motivate a team of service delivery professionals to ensure seamless execution of projects.
  • Collaborate with cross-functional teams to identify and prioritize process improvements.
  • Analyze customer feedback and develop action plans to improve service delivery.
  • Maintain accurate records and reports to track service delivery metrics and performance.
Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree in Business Administration, Computer Science, or a related field.
  • At least 10 years of experience in IT service delivery, project management, and customer support.
  • Proven leadership skills with the ability to manage and motivate a team.
  • Excellent communication and problem-solving skills.
  • Ability to analyze complex data and make informed decisions.
Salary Range:

$120,000 - $180,000 per year, depending on experience.



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