Global IT Service Desk Lead

hace 6 días


Madrid, Madrid, España Fujitsu Limited A tiempo completo
About the Role:

Fujitsu Limited is seeking an experienced Service Delivery Manager Operational to join our team. In this role, you will be responsible for managing IT services, ensuring that they are delivered efficiently and effectively.

The ideal candidate will have a strong background in IT service management, with expertise in managing ITSM tools and experience in creating reports within ServiceNow. Additionally, they will possess a solid understanding of ITIL processes, including incident, request, change, problem, and capacity management.

Responsibilities:

  1. Monitor, control, and support service delivery
  2. Manage ITSM tools and create reports within ServiceNow
  3. Develop and implement IT service management processes

Requirements:

  • 10+ years of experience in the IT sector, with at least 5 years in a similar role
  • Regulated technical certification in ITIL: at least, ITIL Foundation
  • Superior Technician in Management of Compute Systems or Computer engineering degree

Compensation:

  • Competitive salary: $95,000 - $115,000 per year
  • Benefits package including health insurance, retirement plan, and paid time off

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