IT Service Analyst

hace 21 horas


Madrid, Madrid, España Cigna A tiempo completo

About Cigna

Transforming Health Services

Cigna exists to improve lives. As a global health insurer, we strive to make healthcare more affordable and accessible to millions. Our Technology, Engineering & Operations group is at the forefront of this transformation, driving innovation and growth in the international markets.

Job Opportunity

We are seeking an experienced IT Service Analyst to join our Madrid office. This role will be part of the Technology, Engineering & Operations team, reporting directly to the Service Desk Manager.

Main Responsibilities:

  • Provide technical support to onsite and remote users
  • Install, configure, and support end-user devices (IMAC)
  • Manage and monitor IT Service Desk Incidents and Service Requests via the call management system
  • Manage user system access for various applications
  • Identify ways to improve service quality and process efficiency within the team

Requirements:

  • Two years of experience in an IT support team
  • Incident management skills
  • Experience with a call management system
  • Windows 10 support and build experience
  • Active Directory
About You

We are looking for a highly skilled and motivated individual who can communicate effectively and work well under pressure. The successful candidate will have a strong passion for technology and service delivery.

Why Join Cigna?

You will have the opportunity to work with a global, innovative, and flexible technology division that is growing rapidly due to continued success and transformation. We invest in our employees, providing opportunities for growth, development, and training. Enjoy a truly flexible work environment with options for remote working and flexible start/finish times.



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