Regulatory Compliance Leader for Global IT Operations
hace 4 días
CUBE is a leading RegTech company pioneering the development of machine-automated compliance solutions. We are seeking an experienced Regulatory Compliance Leader to oversee our global IT operations and ensure consistent delivery of support services.
Estimated Salary: £120,000 - £180,000 per year
About Us
Globally, we are a unique market leader within Regtech, with a category-defining product used by leading financial institutions worldwide. Our growth journey is just getting started, with last year's 50% increase setting the pace for our dynamic, fast-paced workforce. We hire ambitious individuals who want to make a difference, share their ideas, and find better ways of working.
Key Responsibilities
- Manage and oversee the performance of support desk teams across Europe, Asia, North America, and Australia, ensuring high standards for efficiency and effectiveness.
- Implement frameworks to prioritize, route, and resolve incoming work based on business impact and urgency.
- Establish and lead an incident management function to minimize service disruptions and maintain operational resilience.
- Foster collaboration among regional teams to share knowledge, tools, and best practices.
Requirements
- Proven experience leading multi-region IT support operations, with expertise in managing L1/L2 service desks.
- Strong understanding of IT service management frameworks (e.g., ITIL), including incident and problem management processes.
- Demonstrated ability to implement processes that improve visibility, prioritization, and delivery of support services.
- Experience designing and running incident management functions in a global organization.
Benefits
- Internationally collaborative culture with diverse workforce united by a shared desire to reshape regulatory compliance.
- Innovative breakthrough technology with cutting-edge AI solutions helping financial services firms solve complex compliance challenges.
- Opportunity to work alongside brightest minds in AI research and engineering developing impactful solutions.
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