Digital Service Delivery Manager

hace 3 días


Madrid, Madrid, España Amaris Group A tiempo completo

A career-defining opportunity awaits at Amaris Consulting as a Digital Service Delivery Manager in our vibrant Spain (Hybrid) office. As a key member of our international team, you will thrive in a dynamic environment with an impressive €800M turnover and 1,000+ clients worldwide.

About the Role: We are seeking a skilled UX/UI expert to oversee the delivery of services, ensuring seamless communication between clients and internal teams. Your primary responsibilities will include managing client relationships, coordinating project workflows, and driving operational efficiency.

Key Skills and Qualifications:

  • Proven experience in UX/UI service delivery (3-4 years)
  • Fluent communication in English and Spanish
  • Excellent organizational and time management skills
  • Strong conflict resolution and negotiation abilities

What You Will Do:

  1. Service Delivery Management: Ensure that services meet established quality standards, monitor SLA compliance, and take corrective actions when necessary.
  2. Client Relationship Management: Serve as the primary point of contact between the client and company for service delivery-related matters, manage expectations, resolve issues, and ensure customer satisfaction.
  3. Operational Management: Coordinate with internal teams to guarantee efficient service delivery, optimize processes to improve operational efficiency, and identify opportunities for growth.
  4. Problem Resolution: Proactively address issues that may arise during service delivery, implement preventive measures to avoid future disruptions, and continuously improve processes.
  5. Project Management and Continuous Improvement: Participate in initiatives to enhance existing services, collaborate on the implementation of new projects related to services offered, and analyze trends to propose improvements.

Benefits:

  • Rapid career growth with a tailored path and salary evaluation
  • 70% of senior leaders started at entry level
  • Tailored training through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops
  • Flexible policies, remote work options, and fantastic social benefits

Amaris Consulting: An equal-opportunity workplace committed to promoting diversity within the workforce and creating an inclusive working environment.



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