Service Delivery Manager
hace 8 meses
Full-time
- Contract Type: Permanent
- Directorate: IAG Tech
**Company Description**:
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model, driving efficiencies, automation and economies of scale.
IAG Tech’s vision is to increase shareholder value, accelerate business performance, delight customers, enable employees, and protect our business through the innovative and agile use of technology and data
- Delivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo)
- Leadership of IAG Tech Service Delivery for the relevant OpCo, working in partnership with the wider O&I management teams to remediate issues and ensure gap closure
- Draw on broad knowledge of the relevant OpCo technologies, processes and business areas, to deliver business partnering and leverage of IAG Tech O&I services
- Drive a customer centric I&O strategy in the relevant OpCo, developing Customer Satisfaction measures. Engage, transform and motivate existing teams and partners across the Group to deliver on this strategy
- Escalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I Service Management Leads to review Provider proposed initiatives
- Work across Group and with third-party supplier partners to ensure delivery to defined I&O strategies
- Identify evolving business needs, developing the supporting I&O strategy to drive innovation, concept assessments, risk analysis and ultimately business case development. Leveraging of any relevant OpCo business intelligence and insights
- Proactively lead the identification and execution of continual improvement opportunities. Use thorough understanding of the relevant business area, ensuring the provision of a robust IT service to the business, improvement of service levels and operational integrity
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
- Collaborate with other Service Delivery Managers to ensure solutions are developed to improve business performance (KPI and SLA performance)
- Act as the key contact for the relevant OpCo, ensuring effective service review meetings covering performance, service improvements, quality and processes
- Work closely with stakeholders and Production Support teams to ensure projects are transitioned smoothly into in-life Support
**Qualifications**:
- Must possess a robust background in service delivery or operations management
- has successfully contributed to the establishment of a managed services team for an international company.
- Proven track record of successfully optimizing service delivery processes.
- Strong understanding of IT service management frameworks (ITIL, ITSM).
- Excellent analytical, problem-solving, and decision-making skills.
- Proven ability to lead and motivate a team.
- Strong communication and interpersonal skills.
- Experience with cross-skilling and training teams.
- Experience with automation tools and runbook creation a plus.
**Job Location**:
-
Service Delivery Manager
hace 5 días
Madrid, España Cognizant A tiempo completoCognizant is looking for a Service Delivery Manager to work supporting our Insurance vertical in several projects. Job Summary: - Set-up the Application Managed Services and Application Development Structure at Insurance Client - Ensure the service is delivered according to contractual service levels - Organize and facilitate preparation of the Service...
-
IT Service Delivery Manager
hace 1 semana
Madrid, Madrid, España Gtt Communications, Inc. A tiempo completoJob SummaryWe are seeking an IT Service Delivery Manager to lead our Service Delivery team in delivering exceptional customer experiences. This role requires a strong leader with expertise in service delivery, project management, and customer support.Key Responsibilities:Develop and implement effective service delivery strategies to meet customer needs and...
-
Service Delivery Manager
hace 6 meses
Madrid, España Kapres Technology, S.L. A tiempo completoDesde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros.Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...
-
Service Delivery Manager
hace 1 día
Madrid, España Ntt Data, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and contract...
-
Service Delivery Manager
hace 7 meses
Madrid, España Kapres Technology, S.L. A tiempo completoDesde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros. Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...
-
Service Delivery Manager
hace 2 meses
Madrid, España Dcs Group A tiempo completoEn Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...
-
Service Delivery Manager
hace 2 días
Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...
-
Service Delivery Manager
hace 3 días
Madrid, España NTT DATA, Inc. A tiempo completoThe Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...
-
Service Delivery Manager
hace 1 mes
Madrid, España DCS Group A tiempo completoEn Tigloo, buscamos talento diverso y personas con propósito.Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...
-
Service Delivery Manager
hace 2 meses
Madrid, España DCS Group A tiempo completoEn Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos...
-
Service Delivery Manager
hace 2 semanas
Madrid, España Integrity360 A tiempo completo**About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...
-
Service Delivery Manager
hace 3 meses
Madrid, España Integrity360 A tiempo completo**About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...
-
Service Delivery Manager
hace 2 meses
Madrid, España Integrity360 A tiempo completo**About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...
-
Application Service Delivery Manager
hace 3 días
Madrid, España Sgs A tiempo completoJob DescriptionThe Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered.Key ResponsibilitiesService Delivery ManagementAssess new business requests and propose improvements.Support stakeholders in problem...
-
Application Service Delivery Manager
hace 2 meses
Madrid, España Sgs A tiempo completoJob Description The Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered. Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements....
-
Service Delivery Manager It, Madrid
hace 5 días
Madrid, España Grupo NS A tiempo completoService Delivery Manager IT en Madrid. Incorporamos a plantilla un Service Delivery Manager IT familiarizado con soluciones Cloud Funciones principales Responsable de la calidad de la entrega de los servicios. Responsable de los resultados económicos del contrato. Responsable de la satisfacción del cliente. Desarrollo de la cuenta en colaboración con...
-
Service Delivery Manager
hace 1 semana
Madrid, España Dcs Easyware A tiempo completoPubliée le 05/11/2024 MissionEn Tigloo, buscamos talento diverso y personas con propósito.Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento...
-
Service Delivery Manager
hace 2 meses
Madrid, España DCS EASYWARE A tiempo completoPubliée le 05/11/2024 **Mission**: En Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un **Service Delivery Manager (SDM)** para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el...
-
Global Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Carrier A tiempo completoCompany OverviewCarrier, the leading provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions, is seeking an experienced professional to join our team as a Global Service Delivery Manager.SalaryThe estimated annual salary for this position is $120,000, reflecting the company's commitment to...
-
Service Delivery Manager
hace 8 meses
Madrid, España IAG Tech A tiempo completo**Company Description** We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline...
