Service Delivery Manager

hace 4 semanas


Madrid, España DCS Group A tiempo completo

En Tigloo, buscamos talento diverso y personas con propósito.

Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales y los Acuerdos de Nivel de Servicio (SLAs).

Responsabilidades clave:

  1. Actuar como único punto de contacto para clientes y asegurar cumplimiento de SLAs.
  2. Coordinar esfuerzos de socios externos y equipos internos para garantizar continuidad del servicio.
  3. Monitorear el rendimiento del contrato e informar sobre KPIs y mejoras recomendadas.
  4. Gestionar incidentes y escalaciones, colaborando con terceros.
  5. Cumplir con prácticas de ITIL en gestión de contratos.
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