Customer Support Team Lead
hace 1 mes
.Can you help us change the world? Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more. Founded in 2012, Mews - a SaaS European scale-up - developed the first cloud-based mobile-enabled property management system that offers hotels and management companies a state-of-the-art integrated platform. The system provides a complete solution covering front-desk check-in, check-out, payments, guest information, inventory, and so on.At Mews our mission is to transform an entire industry with solutions that make hospitality more rewarding for everyone. As a pre-IPO SaaS leader and the number one in hotel tech, we are revolutionising property management with our cloud-based solutions. We're driven by our mission to enable truly great service and customer experiences, but we don't limit ourselves to the hospitality industry because in an environment where ideas and innovation are celebrated, we know that the sky's the limit. We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? If you're a Customer Support Team Lead or Supervisor, keep reading and tumble down the Mews rabbit hole...About the roleAs a Customer Support Team Lead, you will build a strong team and shape staff behaviours to accomplish desired results. You will coach our Support team members to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes.Your mission, should you choose to accept it:Developing an in-depth understanding of Mews' solutions and constantly working on self-improvement.Becoming familiar with all integration partners that connect with Mews.Providing support to teammates, colleagues and customers on technical issues when they have limited knowledge or access to the system.Monitoring repeating complaints from customers and escalating them to the appropriate person or department - Manager, Product, Account Management, etc.Analyzing customer feedback regarding the provided support and recommending improvements for the team workflow.Updating internal knowledgebase and SOPs when needed.Sharing knowledge with other team members and helping them when necessary.Supervising the day-to-day Operations of the department.Monitoring the established SLAs, analyzing possibilities for violation of the SLAs, and taking prevention measures.Analyzing weekly reports and proposing changes for improvements.Identifying knowledge gaps in the team and eliminating them by additional training/coaching sessions.Ensuring a high level of automation adoption in the team to ensure scalability
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoEmpresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...
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Customer Support Team Lead
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Barcelona, España Cozymeal A tiempo completoDiscover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...
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Global Customer Support Team Lead
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Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support team in Barcelona, Spain. The ideal candidate will have at least 2 years of experience leading a team of customer support agents and be able to make data-driven decisions. They should be excellent communicators and able to nurture talent within their team.Key...
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Customer Support Team Lead
hace 1 mes
Barcelona, España Preply A tiempo completo.At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
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Customer Support Team Lead
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Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a Customer Support Team Lead to join our Customer Support Squad at Preply Inc. As a key member of our team, you will be responsible for leading a team of Customer Support agents and ensuring that our customers receive exceptional support.Key ResponsibilitiesLead a team of Customer Support agents and provide guidance and support...
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Technical Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Abitu A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support specialists to ensure that we provide exceptional customer service and support.Key ResponsibilitiesLead and manage a team of technical support specialists to...
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Customer Support Team Lead
hace 1 mes
Barcelona, España Preply A tiempo completoAt Preply, we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
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Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team Lead RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team to ensure the highest level of quality and efficiency in our support services.About the RoleThe...
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Customer Support Team Lead
hace 1 mes
Barcelona, España Preply A tiempo completoAt Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
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Customer Support Lead
hace 2 semanas
Barcelona, España Happy Scribe Ltd A tiempo completo.Hello We're Happy Scribe , a 100% bootstrapped and profitable startup based in Barcelona. Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe...
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Customer Support Lead
hace 2 semanas
Barcelona, España Happy Scribe Ltd A tiempo completo.HelloWe're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
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Customer Support Lead
hace 1 semana
Barcelona, España Happy Scribe Ltd A tiempo completo.Hello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
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Customer Support Lead
hace 1 semana
Barcelona, España Happy Scribe Ltd A tiempo completo.Hello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
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Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España Preply Inc. A tiempo completoCustomer Support Team Lead RoleAt Preply, we're passionate about empowering learners and tutors through language learning and teaching. As a Customer Support Team Lead, you'll play a crucial role in shaping our customer experience and driving our mission forward.Key Responsibilities:Encourage and support your team in achieving their goals and creating a safe...
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Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoAbout EQS GroupEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our innovative cloud-based software, EQS COCKPIT, empowers organizations to seamlessly manage compliance processes, including whistleblower protection, case handling, policy management, and approval processes.We are...
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Customer Service Team Lead
hace 1 mes
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob SummaryCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We are seeking a skilled Customer Service Team Lead to join our Commercial / Customer Service department in Barcelona. Key ResponsibilitiesLead the customer service teams within the assigned region and manage...
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Team Lead, Customer Care
hace 3 meses
Barcelona, España Clarivate A tiempo completo**Overview**: **Clarivate is seeking a Team Lead, Customer Care to lead our EMEA team of Technical Support Analysts and Senior Analysts in technical product support and customer communication supporting EX Libris Alma product within our Academia and Government suite of products.**: **In this role, you will mentor and coach the technical support...
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Customer Support Team Lead
hace 6 meses
Barcelona, España Mews A tiempo completo**Can you help us change the world?**: Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more. We're on the lookout for ambitious, tenacious and...
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Customer Service Team Lead
hace 3 meses
Barcelona, España Porsche Digital España A tiempo completo**About the job**: We are building Porsche's Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better! You are an essential part of Porsches customer success, so you might as well call...
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Team Leader
hace 6 meses
Barcelona, España Rubiko A tiempo completoTo support our growth as experts in the field of customer support, tailored for the iGaming industry, we are recruiting a **Team Leader** to be part of our **Customer Support Operations**. In this position, you will coordinate the customer support team’s day-to-day activities, organizing the available resources and delegating tasks to team members to...