Customer Support Team Lead

Job ResponsibilitiesThe Technical Support Team Lead will oversee a team of technical support specialists and ensure that all technical support and services are provided to our customers in a timely and efficient manner.Coordinate customer support with the team, Service Coordinator, and Service Manager.Monitor and review alerts.Improve customer service,...

Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

Job DescriptionCompany OverviewAegon, a leading software and tech company, is seeking an experienced Tech Support Team Lead to join their team. As a key member of the organization, you will be responsible for overseeing the daily operations of the customer support team.Job ResponsibilitiesMonitor and report team performanceGive regular feedback on agents'...

Palo Alto Networks is a cybersecurity leader, dedicated to protecting our digital way of life. We are a company built on innovation and disruption, seeking innovators who share our commitment to shaping the future of cybersecurity.Job DescriptionIn this role, you will lead a technical support team responsible for delivering exceptional customer experience in...

About the RoleThe Amazon Development Center (Romania) S.R.L. is seeking an experienced technical manager to lead the Support Engineering team. As a key member of the Compliance Shared Services organization, you will be responsible for leading a team of world-class engineers who are experts in both systems and software engineering.Key responsibilities...

Unlock Your Potential as a Customer Success ManagerWe are seeking an experienced and results-driven Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for leading our technical support team in delivering exceptional service to our clients.Key Responsibilities:Lead the technical support team...

We're looking for a highly skilled Customer Service Team Lead to join our team at EQS Group!About the Role:This Sr. Administrative Assistant position requires exceptional leadership and organizational skills to provide top-notch support to our customers.Responsibilities:Lead a team of customer service representatives to achieve exceptional customer...

About the RoleWe are seeking an experienced IT Helpdesk Manager to join our team at Insud Pharma. As a key member of our IT department, you will play a critical role in maintaining a high level of customer satisfaction and overall IT service quality.In this role, you will lead a team of helpdesk professionals in providing timely and effective support to...

Our Mission and VisionPalo Alto Networks is dedicated to being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We're looking for innovators who are as committed to shaping the future of cybersecurity as we are.We take our mission seriously. We're...

At Vivo Europe, we're looking for a skilled Customer Service Team Lead to join our team. In this role, you'll be responsible for managing the administration tasks of our department, including refunds, handling fees, spare parts compensation, and more.Manage day-to-day relationships with clients related to administration tasks, tracking, reporting, billing,...

About ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and...

About ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and...

About ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and...

Job OverviewThetaRay, a pioneer in AI-powered Anti-Money Laundering (AML) solutions, is seeking an experienced Tier 2 Support Team Lead to join its growing Global Support organization. This role will be based in Madrid and will oversee the resolution of technical issues, lead a team of support engineers, and actively participate in handling tickets. The...

About the RoleThe IT Helpdesk Manager is a critical member of our technical operations team, responsible for ensuring seamless support services to our end-users. This role requires a unique blend of technical expertise, leadership skills, and customer-centric approach to drive business excellence.Key Responsibilities:Ticket Management: Oversee the creation,...

About ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and...

About ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and...

About EasyParkEasyPark is a dynamic and innovative company that provides parking solutions to urban cities. We are committed to making life easier for our customers by providing efficient and convenient parking services.We are seeking a talented individual to fill the position of Team Lead for Customer Experience. As a key member of our customer support...

ThetaRay Madrid, Community of Madrid, Spain Technical Support Team Lead About ThetaRay: ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business...

ThetaRay Madrid, Community of Madrid, SpainTechnical Support Team LeadAbout ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth....