Customer Support Team Lead
hace 6 meses
Discover. Savor. Connect. Welcome to the chef's table.
Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more
Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology, wine tastings, and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.
In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.
Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
**About the Role**:
We are looking for a full-time **Customer Support Team Lead** with strong experience in leading customer support associates. This is an important role within our operations team with many opportunities.
**Responsibilities Include**:
- Lead and manage a team of remote customer support associates
- Give all necessary direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
- Set KPIs for the customer support team and track KPIs and provide feedback to team members whenever necessary
- Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed
- Identify system and workflow improvements to enhance team’s efficiency
- Understand Cozymeal's services and provide solutions to customer and chef inquiries relating to our products in a timely manner
- Assist our community of chefs with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
**Requirements Include**:
- Minimum of 4 years of experience in leading a customer support team
- Ability to perform data driven analysis in Excel with mínimal guidance
- Proficient in setting and maintaining KPIs
- Professional with excellent verbal and written communication skills
- Positive attitude and a willingness to learn and grow in the position
- Ability to be resourceful and responsive
- Ability to work efficiently and distraction free in a home office environment
- Proficient in Google Suite and Excel
- Experience working with a CRM
- Detail oriented
**Hours**: 8 hours and at least 6 hours within the 8am to 6pm time window (any time zone in the US)
**What We Offer**:
- Work anywhere in the world (we are 100% remote team)
- Competitive pay
- Great work environment with a strong and friendly team of co-workers
If this sounds like you, then Cozymeal just might be the right place for you Welcome home
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoEmpresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...
-
Customer Support Team Lead
hace 1 mes
Barcelona, España Reconocida Empresa A tiempo completo.Can you help us change the world? Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more. Founded in 2012, Mews - a SaaS European scale-up - developed...
-
Global Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support team in Barcelona, Spain. The ideal candidate will have at least 2 years of experience leading a team of customer support agents and be able to make data-driven decisions. They should be excellent communicators and able to nurture talent within their team.Key...
-
Customer Support Team Lead
hace 1 mes
Barcelona, España Preply A tiempo completo.At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
-
Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a Customer Support Team Lead to join our Customer Support Squad at Preply Inc. As a key member of our team, you will be responsible for leading a team of Customer Support agents and ensuring that our customers receive exceptional support.Key ResponsibilitiesLead a team of Customer Support agents and provide guidance and support...
-
Technical Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Abitu A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support specialists to ensure that we provide exceptional customer service and support.Key ResponsibilitiesLead and manage a team of technical support specialists to...
-
Customer Support Team Lead
hace 1 mes
Barcelona, España Preply A tiempo completoAt Preply, we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
-
Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team Lead RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team to ensure the highest level of quality and efficiency in our support services.About the RoleThe...
-
Customer Support Team Lead
hace 1 mes
Barcelona, España Preply A tiempo completoAt Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
-
Customer Support Lead
hace 2 semanas
Barcelona, España Happy Scribe Ltd A tiempo completo.Hello We're Happy Scribe , a 100% bootstrapped and profitable startup based in Barcelona. Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe...
-
Customer Support Lead
hace 2 semanas
Barcelona, España Happy Scribe Ltd A tiempo completo.HelloWe're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
-
Customer Support Lead
hace 1 semana
Barcelona, España Happy Scribe Ltd A tiempo completo.Hello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
-
Customer Support Lead
hace 1 semana
Barcelona, España Happy Scribe Ltd A tiempo completo.Hello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
-
Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España Preply Inc. A tiempo completoCustomer Support Team Lead RoleAt Preply, we're passionate about empowering learners and tutors through language learning and teaching. As a Customer Support Team Lead, you'll play a crucial role in shaping our customer experience and driving our mission forward.Key Responsibilities:Encourage and support your team in achieving their goals and creating a safe...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoAbout EQS GroupEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our innovative cloud-based software, EQS COCKPIT, empowers organizations to seamlessly manage compliance processes, including whistleblower protection, case handling, policy management, and approval processes.We are...
-
Customer Service Team Lead
hace 1 mes
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob SummaryCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We are seeking a skilled Customer Service Team Lead to join our Commercial / Customer Service department in Barcelona. Key ResponsibilitiesLead the customer service teams within the assigned region and manage...
-
Team Lead, Customer Care
hace 3 meses
Barcelona, España Clarivate A tiempo completo**Overview**: **Clarivate is seeking a Team Lead, Customer Care to lead our EMEA team of Technical Support Analysts and Senior Analysts in technical product support and customer communication supporting EX Libris Alma product within our Academia and Government suite of products.**: **In this role, you will mentor and coach the technical support...
-
Customer Support Team Lead
hace 6 meses
Barcelona, España Mews A tiempo completo**Can you help us change the world?**: Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more. We're on the lookout for ambitious, tenacious and...
-
Customer Service Team Lead
hace 3 meses
Barcelona, España Porsche Digital España A tiempo completo**About the job**: We are building Porsche's Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better! You are an essential part of Porsches customer success, so you might as well call...
-
Team Leader
hace 6 meses
Barcelona, España Rubiko A tiempo completoTo support our growth as experts in the field of customer support, tailored for the iGaming industry, we are recruiting a **Team Leader** to be part of our **Customer Support Operations**. In this position, you will coordinate the customer support team’s day-to-day activities, organizing the available resources and delegating tasks to team members to...