Customer Support Lead
hace 1 mes
.HelloWe're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps teams securely manage contributors, streamline collaboration, and produce high-quality transcriptions, subtitles, and closed captions at speed.Our team of 40+ people is growing. We're scaling the team thoughtfully and with a lot of care. How would you like to join us on this journey?About the roleThis is a hybrid role, based in Barcelona.Happy Scribe is office-first, remote-friendly. In other words, we aim to spend about 80% of our time collaborating in person from our beautiful office in Gracia.As our Customer Support Lead, you will be responsible for leading and growing our Customer Support function. This is a hands-on role that combines leadership skills with operational excellence. Your focus will be delivering a top-tier customer experience while ensuring our processes are efficient and scalable as we expand our product offering. Success in this role requires deep product knowledge and a strong understanding of our platform's technical capabilities.What you will doYou will report directly to our CEO, André, and collaborate closely with the Sales, Product, Language Operations and Engineering teams.Here's what the role involves:- Leading and managing our Customer Support team, currently consisting of one in-house agent and a BPO partner. You will provide guidance and feedback, set goals, conduct 1:1 meetings, and ensure the team delivers consistent, high-quality support.- Handling high complexity support tickets that require deep product knowledge, providing a personal approach and timely resolution of customer inquiries and issues.- Optimizing internal workflows through automation and triage, while ensuring a first-tier level of support and personalization for our B2B customers.- Defining and tracking key metrics and KPIs for Customer Support to monitor performance and improve CSAT.- Providing actionable feedback to internal teams (Sales, Product, Engineering, and Language Ops) based on customer insights to enhance our products and services.- Continuously improving the customer support journey to ensure that all customer touchpoints are seamless and efficient.What you will bring- 3+ years of hands-on experience in customer-facing roles, with a focus on optimizing customer support processes.- Strong people management skills, with the ability to lead a small team and manage external BPO partners.- Excellent interpersonal and communication skills, enabling you to build strong relationships with both customers and internal teams.- A genuine passion for what you do, be it delivering excellent customer experiences or beyond
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Customer Support Lead
hace 1 mes
Barcelona, España Happy Scribe Ltd A tiempo completo.Hello We're Happy Scribe , a 100% bootstrapped and profitable startup based in Barcelona. Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe...
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Urgente Customer Support Lead |
hace 7 días
Barcelona, España Happy Scribe A tiempo completoHello! We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona. Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers, and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state-of-the-art AI, Happy Scribe...
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Customer Support Team Lead
hace 1 día
Barcelona, España Itnig Venture Builder A tiempo completoAt Factorial, we're looking for a new Customer Support Team Lead to help us boost the company to the next level.We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.Ready to be part of the challenge?The RoleWe are looking for a Customer...
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Customer Support Team Lead
hace 1 día
Barcelona, España Itnig Venture Builder A tiempo completoAt Factorial, we're looking for a new Customer Support Team Lead to help us boost the company to the next level.We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.Ready to be part of the challenge? The Role We are looking for a Customer...
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Customer Support Lead
hace 1 mes
Barcelona, España Happy Scribe Ltd A tiempo completoHello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
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Customer Support Lead
hace 1 mes
Barcelona, España Happy Scribe Ltd A tiempo completoHello We're Happy Scribe , a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
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Customer Support Lead
hace 1 mes
Barcelona, España Happy Scribe Ltd A tiempo completoHello We're Happy Scribe , a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease.By combining language experts with state of the art AI, Happy Scribe helps...
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Customer Support Lead
hace 1 mes
Barcelona, España Happy Scribe Ltd A tiempo completoHello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
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Customer Support Lead
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Customer Support Team Lead
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Customer Support Team Lead
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Barcelona, España itnig venture builder A tiempo completoAt Factorial, we're looking for a new Customer Support Team Lead to help us boost the company to the next level.We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.Ready to be part of the challenge?The RoleWe are looking for a Customer...
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Automation Lead
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Barcelona, España King A tiempo completo**Craft**: Customer & Game Support We are seeking an experienced and dedicated Automation Lead to join our Player Support team. As an Automation Lead, you will be responsible for designing, implementing, and maintaining automated solutions to enhance the efficiency and effectiveness of our player support operations. In this role, you’ll be working...
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Customer Support Team Lead
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Barcelona, Barcelona, España Preply Inc. A tiempo completoWe are seeking an experienced Customer Support Team Leader to join our Preply Inc. team in Barcelona, Spain. This is a unique opportunity to lead a high-performing customer support squad and contribute to the growth of our global community of learners.Job DescriptionCompany Overview:At Preply Inc., we empower learners to create live language classes with...
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Customer Support Lead
hace 1 mes
Barcelona, España Happy Scribe Ltd A tiempo completoHello We're Happy Scribe , a 100% bootstrapped and profitable startup based in Barcelona. Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe...
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Customer Support Lead
hace 4 semanas
Barcelona, España Happy Scribe Ltd A tiempo completoHello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...
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Customer Support Team Lead
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Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout Us: At Preply Inc., we empower learners and tutors through language learning and teaching. We believe that every detail matters in delivering an exceptional experience.Company Overview: Preply is a fast-scaling company unlocking human potential through learning. Our AI-powered tools and materials match online tutors with learners, creating live...
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Customer Support Manager
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Barcelona, Barcelona, España Abitu A tiempo completoA competitive salary of $85,000 - $110,000 per year reflects the significance of this role. Technical Support Lead at Abitu is a challenging and rewarding position for those passionate about customer satisfaction and team management. Located in Barcelona or Long Beach, California, we offer a dynamic work environment that fosters growth and learning.Job...
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Lead Customer Experience Strategist
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Barcelona, Barcelona, España Catenon A tiempo completoAbout the RoleWe are seeking an experienced Customer Support Manager to lead our client's customer support operations in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery and maximize customer satisfaction.ResponsibilitiesDevelop and implement effective customer support...
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Director of Customer Support
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Customer Care Lead
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Barcelona, España Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. Partnering with Sales and Operations, the Customer Care Lead will provide best in...