Customer Service Team Lead

hace 3 meses

Barcelona, España Porsche Digital España A tiempo completo

**About the job**:
We are building Porsche's Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better You are an essential part of Porsches customer success, so you might as well call yourself a Porsche Ambassador.

Can you imagine working at Porsche? Building something new, something better, something that will change the way people think about Porsche? Then this job is for you

Do you speak Porsche? Because we are looking for passionate Customer Service Team Leads who seek to revolutionize Porsches’ customer service.

**ABOUT THE ROLE**

we are looking for a Team Lead of the Iberia team, that support Portugal and Spain. Our mission is to provide our customers with a Porsche quality costumer service.

**WHAT YOU WILL DO**
- Lead a team of Porsche CRH representatives and act as an interface between Experts, Market and operations management
- Responsible for the overall teams’ performance, such meeting quality standards, SLAs and KPIs**:

- Provide reports on workload trends, backlogs and propose staffing requirements
- Create and maintain a highly engaged and collaborative team spirit and working culture
- Work closely with other team leads, analysts and quality assurance to share best practices and identify systematic quality problems
- Act as a single point of contact for escalations and actively find solutions
- Support developing the CRH by introducing your own initiatives

**WHO YOU ARE**
- 3+ years of applicable team lead experience in a contact center, ideally in the automotive sector (or similar)
- Proven people leadership skills, ability to inspire and develop teams and support continuous growth
- Excellent communication skills, both verbal and written
- Proficient in Spanish (Portuguese would be a plus) + English (further language skills advantageous)
- Good skills in MS Office (Excel, Word, PowerPoint, Outlook)
- Motivated and communicative personality, as well as assertive and self-confident
- Proactive and well-structured working style
- Hands-on mentality, as well adaptable to changing environments
- Open to travel (up to 10-20%)

**WHAT WE OFFER**
- Competitive salary
- Working in a fast-paced and highly changeable environment
- Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
- Working in an inclusive, diverse, and international team
- Possibility to partially work from home after the initial training months

**WHAT COMES NEXT**:
**#LI-RR1

  • Customer Service Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job SummaryCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We are seeking a skilled Customer Service Team Lead to join our Commercial / Customer Service department in Barcelona. Key ResponsibilitiesLead the customer service teams within the assigned region and manage...

  • Customer Service Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job Title: Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our team at Centrient Pharmaceuticals. As a key member of our Commercial / Customer Service department, you will be responsible for leading the customer service teams within the assigned region and managing the order-to-cash process. Your primary focus will...

  • Customer Service Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Affinity Petcare A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Team Lead to oversee daily Order to Cash operations for the Specialty Direct Distribution area in Spain, Italy, and France. This role will involve supervising all aspects of the B2B customer service experience, from order entry to product delivery, ensuring timely and accurate deliveries, problem-solving,...

  • Customer Service Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Hitachi Europe S.A. (Spain) A tiempo completo

    **Job Overview**Hitachi Europe S.A. (Spain) is seeking a highly skilled Customer Service Team Lead to join our team in EMEA. This role will be responsible for leading the sales admin team, managing daily activities, ensuring customer requirements are fulfilled in a timely manner, and meeting established goals and productivity targets.**Job Summary**We are...

  • Regional Customer Service Agent Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Job Title: Regional Customer Service Agent Team LeadAbout the Role:Centrient Pharmaceuticals, a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals, is seeking a Regional Customer Service Agent Team Lead to join our Commercial / Customer Service department in Barcelona. As a hands-on team leader, you...

  • Customer Service Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Papernest A tiempo completo

    Papernest is seeking a highly skilled Customer Service Team Lead to oversee a team of experts for its energy product in the French market.The ideal candidate will have a minimum of 2 years of experience as a Team Lead in customer service, with a strong background in conflict management, problem-solving, and adaptability.The Customer Service Team Lead will be...

  • Customer Service Agent Team Lead

    hace 4 semanas

    Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    .Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our...

  • Customer Service Agent Team Lead

    hace 3 meses

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    .Description Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With...

  • Customer Service Agent Team Lead

    hace 2 meses

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    .DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...

  • Customer Service Agent Team Lead

    hace 1 mes

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    .Description Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms. We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With...

  • Customer Service Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Job Title: Customer Service Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand at the centre of modern healthcare, making essential and life-saving medicines....

  • Customer Service Lead

    hace 6 meses

    Barcelona, España Timup A tiempo completo

    Our customer is a leading retail company dedicated to providing exceptional products and services to our customers. We are currently seeking a dynamic and experienced Customer Service Lead to join our team in Barcelona. Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centres around the world. You will work...

  • Italian Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo

    Job Title: Italian Team LeadWe are seeking a highly skilled and experienced Italian Team Lead to join our dynamic BPO team in Lisbon, Portugal. As a Team Lead, you will be responsible for managing and supporting a team of Customer Support Advisors, ensuring exceptional customer service delivery and achieving performance targets.Key...

  • Customer Service Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Papernest A tiempo completo

    Job Title: Customer Service Team Lead - Energy ProductRole Overview: We are seeking a skilled Customer Service Team Lead to oversee a team of experts for papernest's energy product in the French market. The successful candidate will be responsible for managing, supervising, guiding, advising, and monitoring a team of customer service experts while ensuring...

  • Customer Service Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job DescriptionCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms. Our commitment to Quality, Reliability, and Sustainability drives our work, and we strive to meet our...

  • Regional Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    About the Role:As a Regional Customer Service Agent Team Lead at Centrient Pharmaceuticals, you will be responsible for leading the customer service teams within the assigned region and managing the order-to-cash process.Accountable for End-to-End Order Life Cycle for assigned region (PFI, Confirmation, Order Booking, Cleaning, Dispatch, and...

  • Customer Service Team Lead

    hace 5 meses

    Barcelona, España Blu Selection A tiempo completo

    If you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. **Your responsibilities and impact as a **Customer Service Team Lead** will be**: - Leading and motivating a team of customer service representatives to achieve performance targets and...

  • Customer Service Team Lead

    hace 5 meses

    Barcelona, España Blu Selection A tiempo completo

    If you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. **Your responsibilities and impact as a **Customer Service Team Lead** will be**: - Leading and motivating a team of customer service representatives to achieve performance targets and...

  • Customer Service Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    About the Role:We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Blu Selection. As a Customer Service Team Lead, you will be responsible for leading and motivating a team of customer service representatives to achieve performance targets and deliver outstanding service.Key Responsibilities:Leading and motivating...

  • Customer Service Agent Team Lead

    hace 1 mes

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...