Customer Service Agent Team Lead

hace 2 meses

Barcelona, España Centrient Pharmaceuticals A tiempo completo

.DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our commitment to Quality, Reliability and Sustainability at the heart of everything we do, our over 2200 employees work continuously to meet our customers' needs. We work towards a sustainable future by actively participating in the fight against antimicrobial resistance.Founded 150 years ago as the 'Nederlandsche Gist- en Spiritusfabriek', our company was known as Gist Brocades. Headquartered in Rotterdam (Netherlands), we have production facilities and sales offices in China, India, the Netherlands, Spain, the United States and Mexico. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity, a leading global private investment firm.The Commercial / Customer Service department has a vacancy in its Barcelona team for the following position:The PositionThe Regional Customer Service Agent Team Lead role is a hands-on team leader with responsibility for leading the customer service teams within the assigned region and managing the order-to-cash process, ensuring fast and reliable order fulfilment for customers in the assigned region. Alongside providing Customer Service for the assigned region, the role will manage the day to day running of a team of Customer Service Representatives ensuring coverage and support.The Regional Customer Service Agent Team Lead reports to the Global Customer Service Director.The main activities and responsibilities:Responsible for End-to-End Order Life Cycle for assigned accounts (Accountable for End-to-End Order Life Cycle for assigned region (PFI, Confirmation, Order Booking, Cleaning, Dispatch, and Documentation).Leading Customer Service team on day-to-day issues and leading daily meetings - collaborating with internal teams.Resolving escalated customer issues.Managing team performance, training, and workload.Motivating the customer service team to meet goal.Creating reports for the director of customer services.Setting objectives and conducting team member's annual reviews.Leading continuous improvement initiatives and working to improve credits, queries and targets.Working with other members of the Sales, Franchise, Logistics, and Operations teams to identify issues, propose solutions, and participate in projects to contribute to operational and sales efficiency.Promoting a co-ordinated approach within the Customer Services team and providing cover for other team members in their absence.Building close relationships with all internal and external contacts to constantly improve information flow and the order process.Responsible for meeting all KPIs related to customer segmentation within the assigned region

  • Customer Service Agent Team Lead

    hace 3 días

    Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    .Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our...

  • Customer Service Agent Team Lead

    hace 2 semanas

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    .Description Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms. We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With...

  • Customer Service Agent Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled Regional Customer Service Agent Team Lead to join our team in Barcelona.Key Responsibilities:Lead the customer service teams within the...

  • Customer Service Agent Team Lead

    hace 3 semanas

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...

  • Customer Service Agent Team Lead

    hace 2 meses

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...

  • Customer Service Agent Team Lead

    hace 4 días

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment...

  • Customer Service Agent Team Lead

    hace 2 semanas

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...

  • Customer Service Agent Team Lead

    hace 1 mes

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...

  • Customer Service Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    About Centrient PharmaceuticalsCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. With a commitment to Quality, Reliability, and Sustainability, our team of over 2200 employees works tirelessly to meet our customers' needs.Our MissionWe strive to be at the centre of...

  • Customer Service Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    About Centrient PharmaceuticalsCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. With a commitment to Quality, Reliability, and Sustainability, our team of over 2200 employees works tirelessly to meet our customers' needs.Our MissionWe strive to be at the centre of...

  • Customer Service Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled and experienced Regional Customer Service Agent Team Lead to join our team in Barcelona.Job Summary:The Regional Customer Service Agent...

  • Customer Service Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled and experienced Regional Customer Service Agent Team Lead to join our team in Barcelona.Job Summary:The Regional Customer Service Agent...

  • Customer Service Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled Regional Customer Service Agent Team Lead to join our team in Barcelona.Job Summary:The Regional Customer Service Agent Team Lead will be...

  • Customer Service Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled Regional Customer Service Agent Team Lead to join our team in Barcelona.Job Summary:The Regional Customer Service Agent Team Lead will be...

  • Customer Service Agent Team Lead

    hace 2 meses

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Description Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...

  • Customer Service Agent Team Lead

    hace 2 meses

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our commitment...

  • Customer Service Agent Team Lead

    hace 4 días

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment...

  • Customer Service Agent Team Lead

    hace 2 semanas

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Description Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms. We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With...

  • Customer Service Agent Team Lead

    hace 2 meses

    Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our commitment...

  • Customer Service Team Lead

    hace 2 meses

    Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Job Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand at the centre of modern healthcare, making essential and...