Global Customer Support Team Lead

hace 3 días


Barcelona, Barcelona, España Preply Inc. A tiempo completo
About the Role

We are seeking a seasoned professional to lead our customer support team in Barcelona, Spain. The ideal candidate will have at least 2 years of experience leading a team of customer support agents and be able to make data-driven decisions. They should be excellent communicators and able to nurture talent within their team.

Key Responsibilities
  • Encourage, provide, and support your team in achieving their goals
  • Create a safe working environment that supports diversity and inclusivity
  • Analyze, plan, and troubleshoot work activities
  • Nurture talent and lead by understanding your people
  • Improve key customer support metrics such as Contacts per Hour, First Response Time, and Customer Happiness
What We're Looking For
  • Able to support, develop, and grow team members on an individual level
  • Ability to make independent decisions and set priorities
  • A change ambassador who can handle operational challenges
  • Excellent teamwork skills and ability to influence others
Benefits

We offer a competitive financial package with equity, leave allowance, and health insurance. You'll also receive a generous monthly allowance for lessons on Preply.com and a Learning Development budget. Not to mention access to free mental health support platforms

Why Join Us?

At Preply Inc., we're passionate about empowering tutors and learners through language learning and teaching. Our culture is open, collaborative, dynamic, and diverse. If you're looking for a challenging role where you can make a real difference, join us today



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