Customer Support Team Lead

hace 2 semanas

Barcelona, Barcelona, España EQS Group A tiempo completo
Customer Support Team Lead

At EQS Group, we are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team environment.

About the Role
  • Lead and guide the customer support team to ensure the quality and efficiency of our support services.
  • Develop and implement training programs for the support team to enhance their capabilities.
  • Collaborate with other departments to understand customer needs and work closely with cross-functional teams to address customer concerns.
  • Manage and resolve escalated customer issues in a proactive manner.
  • Generate performance reports and analyze key support metrics to identify areas for improvement.

Requirements
  • Minimum 3 years of experience in a customer support leadership role in a SaaS B2B field.
  • Excellent communication skills in German and English.
  • Proactive and solution-oriented mindset.
  • Familiarity with customer support software and tools.
  • Leadership experience with a support team and the ability to motivate and inspire team members.

About EQS Group
EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We empower organizations to seamlessly manage compliance processes and provide a comprehensive solution for corporate compliance needs. We are dedicated to fostering an inclusive workplace environment that values equal employment opportunities and celebrates individuality. Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality.

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