Customer Support Team Lead

hace 2 meses

Barcelona, Barcelona, España EQS Group A tiempo completo
Customer Support Team Lead

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.

About the Role
  • Lead and guide the customer support team to ensure timely and effective resolution of customer inquiries and issues.
  • Monitor and uphold the quality and efficiency of our customer support services, implementing best practices and continuous improvement initiatives.
  • Develop and implement training programs for the support team, keeping them updated on product knowledge and customer service skills.
  • Collaborate with other departments to understand customer needs, work closely with cross-functional teams to address customer concerns, and facilitate communication and coordination between support and other departments.
  • Manage and resolve escalated customer issues in a proactive manner, acting as a point of contact for complex problems and implementing preventive measures to enhance overall customer satisfaction.
  • Generate performance reports, analyze key support metrics, identify areas for improvement, and implement strategies for enhancement.
About Us

EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We empower organizations to seamlessly manage compliance processes, in areas such as whistleblower protection, case handling, policy management, and approval processes. Our software is designed to meet high standards when managing compliance risk, third-party information, insider lists, and reporting obligations, providing a comprehensive solution for corporate compliance needs.

We are dedicated to fostering an inclusive workplace environment that values equal employment opportunities. We strongly believe in the power of diversity and its impact on our overall success. Regardless of your color, sex, religion, sexual orientation, gender identity, age, national origin, marital status, or any other unique aspect that defines you, we are proud to offer an environment that supports your growth and development.

Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive work environment.

  • Customer Support Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadAre you passionate about delivering exceptional customer experiences and leading a high-performing support team? We're seeking a dynamic Customer Support Team Lead to join our team at EQS Group.About the RoleAs a Customer Support Team Lead, you will be responsible for leading and guiding our customer support team, ensuring the...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadAre you passionate about delivering exceptional customer experiences and leading a high-performing support team? We're seeking a dynamic Customer Support Team Lead to join our team at EQS Group.About the RoleAs a Customer Support Team Lead, you will be responsible for leading and guiding our customer support team, ensuring the...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...

  • Customer Support Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 1 mes

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    ### About the Role We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our customer support services, and creating a collaborative and supportive...

  • Customer Support Team Lead

    hace 1 mes

    Barcelona, Barcelona, España EQS Group A tiempo completo

    ### About the Role We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our customer support services, and creating a collaborative and supportive...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    About the Role:We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team Lead OpportunityAre you a passionate leader looking to drive customer satisfaction and team success? We're seeking a dynamic Team Lead to join our Customer Support department at EQS Group. As a key player, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a...

  • Customer Support Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Empresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadAt EQS Group, we are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadAt EQS Group, we are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...

  • Customer Experience Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Deliverect A tiempo completo

    Job Title: Customer Experience Team Lead - Global SupportJob Description:Deliverect is a rapidly scaling global SaaS company that is revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. We are seeking a highly skilled Customer Experience Team Lead to oversee a diverse global support team providing technical support to...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadAre you passionate about customer service and leadership? We're seeking a dynamic Team Lead for our Customer Support department. As a key player in ensuring the effectiveness and efficiency of our customer support services, you will be responsible for leading and guiding the team, cultivating a collaborative and supportive...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.Key ResponsibilitiesLead and guide the customer support team to ensure the quality...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a dynamic Customer Support Team Lead to join our team at EQS Group. As a key player in our customer support services, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team environment.Key...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    As a Team Lead for Customer Support at EQS Group, you will play a crucial role in ensuring the effectiveness and efficiency of our customer support services.Your primary focus will be leading and guiding the customer support team, cultivating a collaborative and supportive team environment, and providing coaching and mentorship to team members.You will...