Customer Support Team Lead

hace 4 semanas

Barcelona, Barcelona, España Eqs Group A tiempo completo
Customer Support Team Lead

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team environment.

Key Responsibilities:
  • Lead and guide the customer support team to ensure the quality and efficiency of our support services
  • Cultivate a collaborative and supportive team environment, providing coaching and mentorship to team members
  • Monitor and uphold the quality and efficiency of our customer support services, implementing best practices and continuous improvement initiatives
  • Develop and implement training programs for the support team, keeping them updated on product knowledge and customer service skills
  • Collaborate with other departments to understand customer needs, work closely with cross-functional teams to address customer concerns, and facilitate communication and coordination between support and other departments
  • Manage and resolve escalated customer issues in a proactive manner, acting as a point of contact for complex problems and implementing preventive measures to enhance overall customer satisfaction
  • Generate performance reports, analyze key support metrics, identify areas for improvement, and implement strategies for enhancement

We are looking for a talented and experienced individual who is passionate about customer service and leadership. If you are a motivated and results-driven professional who is looking for a challenging and rewarding role, we encourage you to apply.

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