Customer Support Team Lead
hace 3 días
We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.
About the Role- Lead and guide the customer support team to ensure timely and effective resolution of customer inquiries and issues.
- Monitor and uphold the quality and efficiency of our customer support services, implementing best practices and continuous improvement initiatives.
- Develop and implement training programs for the support team, keeping them updated on product knowledge and customer service skills.
- Collaborate with other departments to understand customer needs, work closely with cross-functional teams to address customer concerns, and facilitate communication and coordination between support and other departments.
- Manage and resolve escalated customer issues in a proactive manner, acting as a point of contact for complex problems and implementing preventive measures to enhance overall customer satisfaction.
- Generate performance reports, analyze key support metrics, identify areas for improvement, and implement strategies for enhancement.
EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We empower organizations to seamlessly manage compliance processes, in areas such as whistleblower protection, case handling, policy management, and approval processes. Our software is designed to meet high standards when managing compliance risk, third-party information, insider lists, and reporting obligations, providing a comprehensive solution for corporate compliance needs.
We are dedicated to fostering an inclusive workplace environment that values equal employment opportunities. We strongly believe in the power of diversity and its impact on our overall success. Regardless of your color, sex, religion, sexual orientation, gender identity, age, national origin, marital status, or any other unique aspect that defines you, we are proud to offer an environment that supports your growth and development.
Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive work environment.
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