Customer Support Team Lead
hace 1 día
We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team environment.
Key Responsibilities:- Lead and guide the customer support team to ensure the quality and efficiency of our support services
- Develop and implement training programs for the support team to enhance their skills and knowledge
- Collaborate with other departments to understand customer needs and work closely with cross-functional teams to address customer concerns
- Manage and resolve escalated customer issues in a proactive manner
- Generate performance reports and analyze key support metrics to identify areas for improvement
- Minimum 3 years of experience in a customer support leadership role in a SaaS B2B field
- Excellent communication skills in German and English
- Proactive and solution-oriented mindset
- Familiarity with customer support software and tools
- Leadership experience with a support team and ability to motivate and inspire team members
EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We are a dynamic and inclusive workplace that celebrates individuality and welcomes individuals from all backgrounds who share our commitment to excellence and passion for creating a diverse and inclusive environment.
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Customer Support Team Lead
hace 1 día
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadAre you passionate about delivering exceptional customer experiences and leading a high-performing support team? We're seeking a dynamic Customer Support Team Lead to join our team at EQS Group.About the RoleAs a Customer Support Team Lead, you will be responsible for leading and guiding our customer support team, ensuring the...
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Customer Support Team Lead
hace 1 día
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadAre you passionate about delivering exceptional customer experiences and leading a high-performing support team? We're seeking a dynamic Customer Support Team Lead to join our team at EQS Group.About the RoleAs a Customer Support Team Lead, you will be responsible for leading and guiding our customer support team, ensuring the...
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Customer Support Team Lead
hace 1 día
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...
-
Customer Support Team Lead
hace 1 día
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...
-
Customer Support Team Lead
hace 1 día
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...
-
Customer Support Team Lead
hace 1 día
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadAt EQS Group, we're seeking a seasoned Customer Support Team Lead to join our dynamic team. As a key player in our customer support services, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a collaborative and supportive team environment.Key...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadAt EQS Group, we're seeking a seasoned Customer Support Team Lead to join our dynamic team. As a key player in our customer support services, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a collaborative and supportive team environment.Key...
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Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.About the RoleThe Customer Support Team Lead will be responsible...
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Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.About the RoleThe Customer Support Team Lead will be responsible...
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Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to ensure the highest level of customer satisfaction and support.About the RoleThe Customer Support Team Lead will be...
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Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to ensure the highest level of customer satisfaction and support.About the RoleThe Customer Support Team Lead will be...
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Customer Support Team Lead
hace 1 semana
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to ensure the highest level of customer satisfaction and support.About the RoleThe Customer Support Team Lead will be...
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Customer Support Team Lead
hace 7 días
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to ensure the highest level of customer satisfaction and support.About the RoleThe Customer Support Team Lead will be...
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Customer Support Team Lead
hace 1 día
Barcelona, Barcelona, España EQS Group A tiempo completo### About the Role We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our customer support services, and creating a collaborative and supportive...
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Customer Support Team Lead
hace 1 día
Barcelona, Barcelona, España EQS Group A tiempo completo### About the Role We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our customer support services, and creating a collaborative and supportive...
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Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...
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Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...
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Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...
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Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...