Customer Support Team Lead

hace 2 semanas

Barcelona, Barcelona, España EQS Group A tiempo completo
Customer Support Team Lead

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to ensure the highest level of customer satisfaction and support.

About the Role

The Customer Support Team Lead will be responsible for:

  • Leading and guiding the customer support team to ensure the highest level of customer satisfaction and support
  • Monitoring and upholding the quality and efficiency of our customer support services
  • Developing and implementing training programs for the support team
  • Collaborating with other departments to understand customer needs and work closely with cross-functional teams to address customer concerns
  • Managing and resolving escalated customer issues in a proactive manner
  • Generating performance reports and analyzing key support metrics to identify areas for improvement
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of experience in a customer support leadership role, preferably in a SaaS B2B field
  • Excellent communication skills in German and English
  • A proactive and solution-oriented mindset
  • Familiarity with customer support software and tools
  • Leadership experience with a support team and the ability to motivate and inspire team members
  • A strong customer orientation and empathy, with the ability to understand customer needs and provide effective support
About EQS Group

EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We empower organizations to seamlessly manage compliance processes and provide a comprehensive solution for corporate compliance needs. Our software is designed to meet high standards when managing compliance risk, third-party information, insider lists, and reporting obligations.

We are dedicated to fostering an inclusive workplace environment that values equal employment opportunities. We strongly believe in the power of diversity and its impact on our overall success. Regardless of your color, sex, religion, sexual orientation, gender identity, age, national origin, marital status, or any other unique aspect that defines you, we are proud to offer an environment that supports your growth and development.

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadAre you passionate about delivering exceptional customer experiences and leading a high-performing support team? We're seeking a dynamic Customer Support Team Lead to join our team at EQS Group.About the RoleAs a Customer Support Team Lead, you will be responsible for leading and guiding our customer support team, ensuring the...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadAre you passionate about delivering exceptional customer experiences and leading a high-performing support team? We're seeking a dynamic Customer Support Team Lead to join our team at EQS Group.About the RoleAs a Customer Support Team Lead, you will be responsible for leading and guiding our customer support team, ensuring the...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadAt EQS Group, we're seeking a seasoned Customer Support Team Lead to join our dynamic team. As a key player in our customer support services, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a collaborative and supportive team environment.Key...

  • Customer Support Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Eqs Group A tiempo completo

    Customer Support Team LeadAt EQS Group, we're seeking a seasoned Customer Support Team Lead to join our dynamic team. As a key player in our customer support services, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a collaborative and supportive team environment.Key...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.About the RoleThe Customer Support Team Lead will be responsible...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.About the RoleThe Customer Support Team Lead will be responsible...

  • Customer Support Team Lead

    hace 1 semana

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to ensure the highest level of customer satisfaction and support.About the RoleThe Customer Support Team Lead will be...

  • Customer Support Team Lead

    hace 7 días

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to ensure the highest level of customer satisfaction and support.About the RoleThe Customer Support Team Lead will be...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España EQS Group A tiempo completo

    ### About the Role We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our customer support services, and creating a collaborative and supportive...

  • Customer Support Team Lead

    hace 1 día

    Barcelona, Barcelona, España EQS Group A tiempo completo

    ### About the Role We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our customer support services, and creating a collaborative and supportive...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...

  • Customer Support Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...