Customer Support Team Lead
hace 4 semanas
As a Team Lead for Customer Support at EQS Group, you will play a crucial role in ensuring the effectiveness and efficiency of our customer support services.
Your primary focus will be leading and guiding the customer support team, cultivating a collaborative and supportive team environment, and providing coaching and mentorship to team members.
You will monitor and uphold the quality and efficiency of our customer support services, implement best practices and continuous improvement initiatives, and ensure the timely resolution of customer inquiries and issues.
You will develop and implement training programs for the support team, keep the team updated on product knowledge and customer service skills, and conduct regular training sessions to enhance team capabilities.
You will collaborate with other departments to understand customer needs, work closely with cross-functional teams to address customer concerns, and facilitate communication and coordination between support and other departments.
You will manage and resolve escalated customer issues in a proactive manner, act as a point of contact for complex problems, and implement preventive measures to enhance overall customer satisfaction.
You will generate performance reports, analyze key support metrics, identify areas for improvement, and implement strategies for enhancement.
You will also provide regular updates to senior management on the support team's performance.
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout the Role:We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team Lead OpportunityAre you a passionate leader looking to drive customer satisfaction and team success? We're seeking a dynamic Team Lead to join our Customer Support department at EQS Group. As a key player, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a...
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Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoEmpresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadAt EQS Group, we are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadAt EQS Group, we are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...
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Customer Experience Team Lead
hace 4 semanas
Barcelona, Barcelona, España Deliverect A tiempo completoJob Title: Customer Experience Team Lead - Global SupportJob Description:Deliverect is a rapidly scaling global SaaS company that is revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. We are seeking a highly skilled Customer Experience Team Lead to oversee a diverse global support team providing technical support to...
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Global Customer Support Team Lead
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Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support team in Barcelona, Spain. The ideal candidate will have at least 2 years of experience leading a team of customer support agents and be able to make data-driven decisions. They should be excellent communicators and able to nurture talent within their team.Key...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadAre you passionate about customer service and leadership? We're seeking a dynamic Team Lead for our Customer Support department. As a key player in ensuring the effectiveness and efficiency of our customer support services, you will be responsible for leading and guiding the team, cultivating a collaborative and supportive...
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Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España EQS Group A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.Key ResponsibilitiesLead and guide the customer support team to ensure the quality...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadWe are seeking a dynamic Customer Support Team Lead to join our team at EQS Group. As a key player in our customer support services, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team environment.Key...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a Customer Support Team Lead to join our Customer Support Squad at Preply Inc. As a key member of our team, you will be responsible for leading a team of Customer Support agents and ensuring that our customers receive exceptional support.Key ResponsibilitiesLead a team of Customer Support agents and provide guidance and support...
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Customer Experience Team Lead
hace 4 semanas
Barcelona, Barcelona, España Deliverect A tiempo completoCustomer Experience Team LeadDeliverect is a rapidly scaling global SaaS company revolutionizing technological solutions for the hospitality and Q-commerce sectors. We're seeking a Customer Experience Team Lead to oversee our global support team, providing exceptional customer service and technical issue resolution.As a key member of our team, you'll lead up...
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Technical Support Team Lead
hace 2 días
Barcelona, Barcelona, España Abitu A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support specialists to ensure that we provide exceptional customer service and support.Key ResponsibilitiesLead and manage a team of technical support specialists to...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoUnlock Your Leadership PotentialAs a Customer Support Team Lead at EQS Group, you will be responsible for leading and guiding our customer support team to ensure the quality and efficiency of our support services. Your focus will be on team leadership, quality and efficiency, training, collaboration, escalation management, and performance reports.About the...
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Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team Lead RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team to ensure the highest level of quality and efficiency in our support services.About the RoleThe...
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Customer Support Team Director
hace 3 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team Lead Role at EQS Group:As a key member of our customer support team, you will be responsible for ensuring the effectiveness and efficiency of our customer support services. This includes leading and guiding the team, cultivating a collaborative and supportive team environment, and providing coaching and mentorship to team members.Your...
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Customer Support Team Lead
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Barcelona, Barcelona, España Preply A tiempo completoCustomer Support Team Lead - Unlocking Human PotentialAt Preply, we believe that learning with a great tutor is life-changing. As a Customer Support Team Lead, you will be responsible for creating a safe working environment that supports diversity of backgrounds and opinions. Your team will analyze, plan, and troubleshoot work activities to nurture talent...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Preply Inc. A tiempo completoCustomer Support Team Lead RoleAt Preply, we're passionate about empowering learners and tutors through language learning and teaching. As a Customer Support Team Lead, you'll play a crucial role in shaping our customer experience and driving our mission forward.Key Responsibilities:Encourage and support your team in achieving their goals and creating a safe...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout the Role:We are seeking a highly skilled Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our team to ensure the quality and efficiency of our support services.Key Responsibilities:Lead and guide the customer support team to ensure the quality...
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Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout the Role:We are seeking a highly skilled Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team environment.Key...