Customer Support Team Lead

hace 4 semanas


Barcelona, Barcelona, España Preply A tiempo completo

Customer Support Team Lead - Unlocking Human Potential

At Preply, we believe that learning with a great tutor is life-changing. As a Customer Support Team Lead, you will be responsible for creating a safe working environment that supports diversity of backgrounds and opinions. Your team will analyze, plan, and troubleshoot work activities to nurture talent and lead by understanding your people. Together, you will find solutions for our tutors and students, formulate new ideas, and embrace change. You will also ensure continuous reporting of performance, adherence, and attendance, and improve our key Customer Support metrics from good to stellar.

What We're Looking For

  • Ability to support, develop, and grow team members on an individual level
  • Ability to make independent decisions and set priorities
  • Networking and ability to influence others
  • Excellent teamwork skills
  • At least 2 years of experience leading a team of Customer Support agents
  • Capacity to make data-driven decisions, Excel is a plus

Why You'll Love It at Preply

  • An open, collaborative, dynamic, and diverse culture
  • A generous monthly allowance for lessons on Preply
  • Learning & Development budget and time off for your self-development
  • A competitive financial package with equity, leave allowance, and health insurance
  • Access to free mental health support platforms
  • The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries


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