Customer Support Team Lead
hace 4 semanas
Customer Support Team Lead Role
At Preply, we're passionate about empowering learners and tutors through language learning and teaching. As a Customer Support Team Lead, you'll play a crucial role in shaping our customer experience and driving our mission forward.
Key Responsibilities:
- Encourage and support your team in achieving their goals and creating a safe working environment that fosters diversity and inclusion.
- Analyze and plan work activities to ensure seamless execution and troubleshoot any issues that arise.
- Nurture talent and lead by example, understanding the needs of your team and making informed decisions to drive growth and success.
- Work collaboratively with your team to find solutions for our tutors and learners, driving innovation and improvement.
- Ensure continuous reporting of performance, adherence, and attendance, and make data-driven decisions to drive business outcomes.
- Improve our key customer support metrics, including contacts per hour, first response time, customer happiness, service quality, and first contact resolution.
What We're Looking For:
- Able to support, develop, and grow team members on an individual level, making independent decisions and setting priorities.
- A change ambassador who can handle operational challenges and drive business outcomes in a fast-scaling company.
- Excellent networking and influencing skills, with the ability to drive results through collaboration and teamwork.
- At least 2 years of experience leading a team of customer support agents, with a proven track record of success.
- Ability to make data-driven decisions, with a strong understanding of business metrics and performance indicators.
Why You'll Love It at Preply:
- An open, collaborative, dynamic, and diverse culture that values innovation and growth.
- A generous monthly allowance for lessons on Preply, as well as a learning and development budget and time off for self-development.
- A competitive financial package with equity, leave allowance, and health insurance.
- Access to free mental health support platforms and the opportunity to make a meaningful impact on the lives of learners and tutors.
- A culture that values simplicity, smoothness, and enjoyment, with a focus on creating an outstanding customer experience.
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout the Role:We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our support services, and creating a collaborative and supportive team...
-
Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoEmpresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadAt EQS Group, we are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...
-
Customer Support Team Lead
hace 1 mes
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadAt EQS Group, we are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team, ensuring the quality and efficiency of our support services, and creating a collaborative and...
-
Customer Experience Team Lead
hace 4 semanas
Barcelona, Barcelona, España Deliverect A tiempo completoJob Title: Customer Experience Team Lead - Global SupportJob Description:Deliverect is a rapidly scaling global SaaS company that is revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. We are seeking a highly skilled Customer Experience Team Lead to oversee a diverse global support team providing technical support to...
-
Global Customer Support Team Lead
hace 7 días
Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support team in Barcelona, Spain. The ideal candidate will have at least 2 years of experience leading a team of customer support agents and be able to make data-driven decisions. They should be excellent communicators and able to nurture talent within their team.Key...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Preply Inc. A tiempo completoAbout the RoleWe are seeking a Customer Support Team Lead to join our Customer Support Squad at Preply Inc. As a key member of our team, you will be responsible for leading a team of Customer Support agents and ensuring that our customers receive exceptional support.Key ResponsibilitiesLead a team of Customer Support agents and provide guidance and support...
-
Technical Support Team Lead
hace 6 días
Barcelona, Barcelona, España Abitu A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support specialists to ensure that we provide exceptional customer service and support.Key ResponsibilitiesLead and manage a team of technical support specialists to...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoUnlock Your Leadership PotentialAs a Customer Support Team Lead at EQS Group, you will be responsible for leading and guiding our customer support team to ensure the quality and efficiency of our support services. Your focus will be on team leadership, quality and efficiency, training, collaboration, escalation management, and performance reports.About the...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team Lead RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team to ensure the highest level of quality and efficiency in our support services.About the RoleThe...
-
Customer Support Team Director
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team Lead Role at EQS Group:As a key member of our customer support team, you will be responsible for ensuring the effectiveness and efficiency of our customer support services. This includes leading and guiding the team, cultivating a collaborative and supportive team environment, and providing coaching and mentorship to team members.Your...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Preply A tiempo completoCustomer Support Team Lead - Unlocking Human PotentialAt Preply, we believe that learning with a great tutor is life-changing. As a Customer Support Team Lead, you will be responsible for creating a safe working environment that supports diversity of backgrounds and opinions. Your team will analyze, plan, and troubleshoot work activities to nurture talent...
-
Customer Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout the Role:We are seeking a highly skilled Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our team to ensure the quality and efficiency of our support services.Key Responsibilities:Lead and guide the customer support team to ensure the quality...
-
Customer Support Team Lead
hace 5 días
Barcelona, Barcelona, España EQS Group A tiempo completoAbout EQS GroupEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our innovative cloud-based software, EQS COCKPIT, empowers organizations to seamlessly manage compliance processes, including whistleblower protection, case handling, policy management, and approval processes.We are...
-
Customer Service Team Lead
hace 4 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob SummaryCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We are seeking a skilled Customer Service Team Lead to join our Commercial / Customer Service department in Barcelona. Key ResponsibilitiesLead the customer service teams within the assigned region and manage...
-
Customer Service Team Lead
hace 1 mes
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoAt Centrient Pharmaceuticals, we are committed to delivering high-quality products and exceptional customer service. We are seeking a skilled Customer Service Team Lead to join our team in a key leadership role.The Customer Service Team Lead will be responsible for leading a team of customer service representatives, ensuring fast and reliable order...
-
Customer Service Team Lead
hace 6 días
Barcelona, Barcelona, España Hitachi Europe S.A. (Spain) A tiempo completo**Job Overview**Hitachi Europe S.A. (Spain) is seeking a highly skilled Customer Service Team Lead to join our team in EMEA. This role will be responsible for leading the sales admin team, managing daily activities, ensuring customer requirements are fulfilled in a timely manner, and meeting established goals and productivity targets.**Job Summary**We are...
-
Customer Service Team Lead
hace 3 semanas
Barcelona, Barcelona, España Affinity Petcare A tiempo completoJob SummaryWe are seeking a skilled Customer Service Team Lead to oversee daily Order to Cash operations for the Specialty Direct Distribution area in Spain, Italy, and France. This role will involve supervising all aspects of the B2B customer service experience, from order entry to product delivery, ensuring timely and accurate deliveries, problem-solving,...
-
Technical Support Lead
hace 4 semanas
Barcelona, Barcelona, España Abitu A tiempo completoWe are seeking a highly skilled Technical Support Lead to join our team at WIRIS. As a Technical Support Lead, you will be responsible for managing a team of technical support specialists, ensuring that customer inquiries and issues are resolved efficiently and effectively.Key Responsibilities:Lead a team of technical support specialists to achieve customer...
-
Customer Service Team Lead
hace 7 días
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob Title: Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our team at Centrient Pharmaceuticals. As a key member of our Commercial / Customer Service department, you will be responsible for leading the customer service teams within the assigned region and managing the order-to-cash process. Your primary focus will...