Customer Support Team Lead

hace 1 mes


Barcelona, España Preply A tiempo completo

At Preply, we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global community of learners motivated. So far, over 32,000 tutors have given more than 15 million lessons to learners from over 175 countries.

As the company looks to increase momentum and scale geographically, we are looking for a Customer Support Team Leader to join our Customer Support Squad.

What you'll be doing: Encourage, provide and support your team in achieving their goals. Create a safe working environment supporting diversity of backgrounds and opinions. Analyze, plan and troubleshoot work activities. Nurture (multicultural) talent and lead by understanding your people. Together with your team you find solutions for our tutor and students, formulate new ideas and embrace change. Ensure continuous reporting of performance, adherence and attendance. Improve our key Customer Support metrics from good to stellar (Contacts per Hour, First Response Time, Customer Happiness, Service Quality, First Contact Resolution). What we're looking for: Ability to support, develop and grow team members on an individual level. Ability to make independent decisions and set priorities. Be a change ambassador handling operational challenges of a fast scaling company. Networking and ability to influence others. Excellent teamwork skills. At least 2 years of experience leading a team of Customer Support agents. Capacity to make data driven decisions, excel is a plus. Why you'll love it at Preply: An open, collaborative, dynamic and diverse culture. A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development. A competitive financial package with equity, leave allowance and health insurance. Access to free mental health support platforms. The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting). Our Principles Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. Challenge, disagree and commit - We value open and candid communication, even when we don't fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. Diversity, Equity, and Inclusion Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

#J-18808-Ljbffr



  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Empresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...


  • Barcelona, España Reconocida Empresa A tiempo completo

    .Can you help us change the world? Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more. Founded in 2012, Mews - a SaaS European scale-up - developed...


  • Barcelona, España Cozymeal A tiempo completo

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...


  • Barcelona, Barcelona, España Preply Inc. A tiempo completo

    About the RoleWe are seeking a seasoned professional to lead our customer support team in Barcelona, Spain. The ideal candidate will have at least 2 years of experience leading a team of customer support agents and be able to make data-driven decisions. They should be excellent communicators and able to nurture talent within their team.Key...


  • Barcelona, España Preply A tiempo completo

    .At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...


  • Barcelona, Barcelona, España Preply Inc. A tiempo completo

    About the RoleWe are seeking a Customer Support Team Lead to join our Customer Support Squad at Preply Inc. As a key member of our team, you will be responsible for leading a team of Customer Support agents and ensuring that our customers receive exceptional support.Key ResponsibilitiesLead a team of Customer Support agents and provide guidance and support...


  • Barcelona, Barcelona, España Abitu A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support specialists to ensure that we provide exceptional customer service and support.Key ResponsibilitiesLead and manage a team of technical support specialists to...


  • Barcelona, Barcelona, España EQS Group A tiempo completo

    Customer Support Team Lead RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support department, you will be responsible for leading and guiding our customer support team to ensure the highest level of quality and efficiency in our support services.About the RoleThe...


  • Barcelona, España Preply A tiempo completo

    At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...

  • Customer Support Lead

    hace 2 semanas


    Barcelona, España Happy Scribe Ltd A tiempo completo

    .HelloWe're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...

  • Customer Support Lead

    hace 2 semanas


    Barcelona, España Happy Scribe Ltd A tiempo completo

    .Hello We're Happy Scribe , a 100% bootstrapped and profitable startup based in Barcelona. Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe...

  • Customer Support Lead

    hace 1 semana


    Barcelona, España Happy Scribe Ltd A tiempo completo

    .Hello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...

  • Customer Support Lead

    hace 1 semana


    Barcelona, España Happy Scribe Ltd A tiempo completo

    .Hello We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona.Happy Scribe is an Audiovisual Language Platform, enabling media brands, traditional language service providers and corporates around the world to scale their audiovisual language needs with ease. By combining language experts with state of the art AI, Happy Scribe helps...


  • Barcelona, Barcelona, España Preply Inc. A tiempo completo

    Customer Support Team Lead RoleAt Preply, we're passionate about empowering learners and tutors through language learning and teaching. As a Customer Support Team Lead, you'll play a crucial role in shaping our customer experience and driving our mission forward.Key Responsibilities:Encourage and support your team in achieving their goals and creating a safe...


  • Barcelona, Barcelona, España EQS Group A tiempo completo

    About EQS GroupEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our innovative cloud-based software, EQS COCKPIT, empowers organizations to seamlessly manage compliance processes, including whistleblower protection, case handling, policy management, and approval processes.We are...


  • Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Job SummaryCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We are seeking a skilled Customer Service Team Lead to join our Commercial / Customer Service department in Barcelona. Key ResponsibilitiesLead the customer service teams within the assigned region and manage...


  • Barcelona, España Clarivate A tiempo completo

    **Overview**: **Clarivate is seeking a Team Lead, Customer Care to lead our EMEA team of Technical Support Analysts and Senior Analysts in technical product support and customer communication supporting EX Libris Alma product within our Academia and Government suite of products.**: **In this role, you will mentor and coach the technical support...


  • Barcelona, España Mews A tiempo completo

    **Can you help us change the world?**: Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more. We're on the lookout for ambitious, tenacious and...


  • Barcelona, España Porsche Digital España A tiempo completo

    **About the job**: We are building Porsche's Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better! You are an essential part of Porsches customer success, so you might as well call...

  • Team Leader

    hace 6 meses


    Barcelona, España Rubiko A tiempo completo

    To support our growth as experts in the field of customer support, tailored for the iGaming industry, we are recruiting a **Team Leader** to be part of our **Customer Support Operations**. In this position, you will coordinate the customer support team’s day-to-day activities, organizing the available resources and delegating tasks to team members to...