Product Support Specialist
hace 1 día
This role reports directly into Team or Regional Manager and is responsible for product support activities The Product Support Representative will deliver high quality customer service interactions through a variety of mediums including phone, email, chat, etc, trouble shooting and diagnosing customer issues to help the customer get back to business as soon as possible Targeted on finding the right solutions to product issues at the first point of contact while delivering high quality service using modern Customer Relationship Management (CRM), Chat and telephony technology Role Description Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate calls or cases in a timely and appropriate manner in line with SLA's in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for all duties relating to compliance procedures, especially data security Key Competencies and Experience At least 1-2 years' experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre Experience of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to detail Able to communicate well and build rapport with people at various levels of a business A desire to go the extra mile for customers and take personal responsibility for resolving issues Fluent language skills in the relevant location and a high level of English. Additional language is a plus High learning agility and ability to apply knowledge learned Automotive and/or insurance experience is beneficial but not essential#J-18808-Ljbffr
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Product Support Specialist
hace 3 semanas
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera Corporation is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues for customers via phone, email,...
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Product Support Specialist
hace 3 semanas
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera Corporation is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues for customers via phone, email,...
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Product Support Specialist
hace 3 semanas
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for Solera softwareDeliver professional and efficient customer...
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Product Support Specialist
hace 3 semanas
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for Solera softwareDeliver professional and efficient customer...
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Product Support Specialist
hace 2 semanas
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Troubleshoot and resolve customer issues related to Solera softwareProvide expert advice...
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Product Support Specialist
hace 2 semanas
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Troubleshoot and resolve customer issues related to Solera softwareProvide expert advice...
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Product Support Specialist
hace 7 días
Sevilla, Sevilla, España Pricelabs A tiempo completoAbout the Role:In this key position, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met. As a Product Support Specialist, you will wear many hats, from resolving customer issues to providing product walkthroughs and training. Your work will have a direct impact on the success of our...
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Product Support Specialist
hace 2 semanas
Sevilla, Sevilla, España Solera A tiempo completoJob DescriptionAt Solera, we're looking for a skilled Product Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing high-quality support to our customers, ensuring they receive the best possible experience with our products.Key Responsibilities:Provide timely and effective support to customers...
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Product Support Specialist
hace 7 días
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. We are seeking a skilled Product Support Specialist to join our team.Key ResponsibilitiesProvide expert technical support to customers via phone, email, chat, and web channels.Deliver high-quality customer service while meeting Service Level...
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Product Support Specialist
hace 7 días
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is a global leader in vehicle lifecycle management software-as-a-service, data, and services. We are seeking a skilled Product Support Specialist to join our team.Key ResponsibilitiesAs a Product Support Specialist, you will be responsible for providing high-quality customer service to Solera customers. This includes troubleshooting and...
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Product Support Specialist
hace 2 semanas
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob DescriptionAt Solera, we're looking for a skilled Product Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to our customers, ensuring they receive the best possible experience with our products and services.Key Responsibilities:Troubleshoot and resolve customer issues...
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Product Specialist
hace 2 semanas
Sevilla, Sevilla, España Pricelabs A tiempo completoAbout the Role:In this key position, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met.As a Product Specialist, you will be responsible for resolving customer issues, conducting product walkthroughs, and providing prompt and accurate feedback.You will also be responsible for researching...
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Product Specialist
hace 3 semanas
Sevilla, Sevilla, España Pricelabs A tiempo completoAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at Pricelabs. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their success with our revenue management solution.Key ResponsibilitiesTake ownership of customer issues and see problems through to...
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Product Specialist
hace 3 semanas
Sevilla, Sevilla, España Pricelabs A tiempo completoAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at Pricelabs. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their success with our revenue management solution.Key ResponsibilitiesTake ownership of customer issues and see problems through to...
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Product Support Specialist
hace 4 días
Sevilla, Sevilla, España Solera A tiempo completoJob SummaryThe RoleSolera customers value our products and services, and we need people who can deliver high-quality customer service through various interactions. As a Product Support Specialist, you will troubleshoot and resolve issues for customers relating to Solera software, providing advice and expert knowledge over phone, email, chat, and web...
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Product Specialist
hace 3 semanas
Sevilla, Sevilla, España Pricelabs A tiempo completoAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at PriceLabs. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their success with our revenue management solution.Key ResponsibilitiesTake ownership of customer issues and see problems through to...
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Product Specialist
hace 3 semanas
Sevilla, Sevilla, España Pricelabs A tiempo completoAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at PriceLabs. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their success with our revenue management solution.Key ResponsibilitiesTake ownership of customer issues and see problems through to...
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Product Support Specialist
hace 3 meses
Sevilla, España Solera Corporation A tiempo completo.Product Support Specialist (English) The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service...
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Product Specialist
hace 2 semanas
Sevilla, Sevilla, España Pricelabs A tiempo completoAbout the Role:As a Product Specialist at PriceLabs, you will be the primary point of contact for our customers, providing exceptional support and service. You will be responsible for resolving customer issues, conducting product walkthroughs, and providing solutions to customer queries. Your work will have a direct impact on the success of our customers and...
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Product Specialist
hace 2 semanas
Sevilla, Sevilla, España Pricelabs A tiempo completoAbout the Role: As a Product Support Specialist at PriceLabs, you will be the primary point of contact for our customers, providing exceptional support and service to ensure their success. Your role will involve wearing multiple hats, from resolving customer issues to conducting product walkthroughs and providing resolutions to customers' queries. You will...
