User Support

hace 1 mes


Madrid, España Serbyte Servicios It A tiempo completo

.At Serbyte, we are a dynamic and growing company, specialized in innovative technological solutions. We are looking for a User Support, Data Validation, and Quality Assurance Specialist.Task DescriptionAs part of the support for our information systems, your responsibilities will include:-User Support and Guidance:-Assisting users in system usage.-Managing the publication of documents and records.-Monitoring and Reporting:-Tracking incidents and organizing reports.-Managing user requests.-Handling error reporting.-Documentation Creation:-Drafting and managing user manuals.-Developing online help content (knowledge bases, FAQs, etc.).-Managing web documentation.-Training:-Preparing and delivering training courses for information systems.Skills and Competencies- Proven knowledge and experience in end-user assistance and support of information systems.- Strong IT skills.- Familiarity with web platforms, wikis, collaborative sites, and social networks.- Excellent communication and writing skills.- Ability to work collaboratively within a team.- Fluency in English (additional languages may be required depending on project needs).- Proficiency in using office automation tools, especially MS Office.Education and Experience Requirements- A minimum of 5 years of relevant education and/or post-secondary experience.- At least 2 years of experience in user support for specific systems, collaborative tools, or project-specific methodologies.Work Conditions- Remote work from within the European Union.- Standard working days are Monday to Friday, with availability expected during Agency holidays due to peak workloads.- Work hours are between 08:00 and 20:00 CETTasksUser Support and Guidance:- Assisting users in system usage.- Managing the publication of documents and records.Monitoring and Reporting:- Tracking incidents and organizing reports.- Managing user requests.- Handling error reporting.Documentation Creation:- Drafting and managing user manuals.- Developing online help content (knowledge bases, FAQs, etc.).- Managing web documentation.RequirementsSkills and Competencies- Proven knowledge and experience in end-user assistance and support of information systems.- Strong IT skills.- Familiarity with web platforms, wikis, collaborative sites, and social networks.- Excellent communication and writing skills.- Ability to work collaboratively within a team.- Fluency in English (additional languages may be required depending on project needs).- Proficiency in using office automation tools, especially MS Office.Education and Experience Requirements- A minimum of 5 years of relevant education and/or post-secondary experience.- At least 2 years of experience in user support for specific systems, collaborative tools, or project-specific methodologies.BenefitsWork Conditions- Remote work from within the European Union.- Standard working days are Monday to Friday, with availability expected during Agency holidays due to peak workloads


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