User Support Engineer

hace 7 meses

Madrid, España European Satellite Services Provider A tiempo completo

Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

ESSP recruits a:
**User Support Engineer - (F/M)**

If you have **good communication skills** with a **high level of English**, proficiency in **helpdesk/service desk** and have at least **3 years of experience in user interfaces **preferably in space or aeronautical transport sector, then this position is for you

By joining us, you will work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance. You will report the monthly performances and EGNOS notifications to users.

**Your main responsibilities/activities will be**:

- EGNOS Helpdesk activities:

- Users registration management;
- Answer to the questions / trouble Tickets
- Helpdesk documentation and procedures maintenance;
- Contribution to User Support processes and policies maintenance;
- Technical interface and coordination with Front desk for H24 helpdesk services;
- Helpdesk activity monitoring and reporting.
- EGNOS Helpdesk ticketing tool evolution and maintenance:

- Tool manuals maintenance, configuration and basic administration (users, profiles, mailboxes, basic flows )
- Interface with IT department and external providers for administration, evolutions and upgrades;
- EGNOS reporting:

- Elaboration and publication of monthly performance reports;
- Maintenance of the users notifications (EGNOS Degradations Notifications and Communications Templates) baseline;
- Contribution to different EGNOS communication plans and publication of customised service performance reporting to users
- Elaboration of planned SIS outages and planned EGNOS degradations notifications;
**PROFILE**:

- Strong communication skills
- Good autonomy and initiative
- Able to synthesize
- Team player spirit
- Experience in user interfaces and reporting
- Experience in helpdesk / service desk services
- Experience in ticketing tools management
- Basic web layout design and administration
- User and customer oriented

**JOB REQUIREMENTS**:

- **Language**: English (C1) - CEFR and Spanish (desirable)
- **Engineering degree or equivalent**:
**Human Resources information**:

- is held by **the direct manager** of the position you applied for (technical interview)
- is held by **HR department**

Element of package of remuneration:

- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:

- **Saving plan**:

- **Tickets Restaurant**:

- **Sustainable Mobility Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays **(for full time year)

**ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.**

**Job Types**: Full-time, Permanent

**Experience**:

- User interfaces: 3 years (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 28850 Torrejón de Ardoz

  • User Support Engineer

    hace 14 horas

    Madrid, España ESSP A tiempo completo

    ESSP, a dynamic French company open to the world, is looking for a User Support Engineer for a Permanent - Full-time Contract in Madrid. We work with highly skilled teams and our employees come from different backgrounds and disciplines, from aeronautics to aerospace, engineering to telecommunications. This diversity allows the company great flexibility to...

  • User Support Engineer

    hace 2 semanas

    Madrid, España European Satellite Services Provider A tiempo completo

    ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: EGNOS. The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning and...

  • [Cfc203] | End User Computing Support Engineer

    hace 2 días

    Madrid, España buscojobs España A tiempo completo

    (CFC203) | End User Computing Support Engineer Madrid EUR 50.000 - 70.000 Endpoint Engineer Lead Analyst What does a normal day involve? Provide technical support to end-users for hardware and software, ensuring prompt resolution and minimal disruption to productivity. Coordinate with colleagues and peers in Europe, Asia, and Middle East Infrastructure...

  • User Support Engineer

    hace 1 día

    Madrid, España European Satellite Services Provider A tiempo completo

    ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: _EGNOS_. The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning...

  • User Support, Madrid

    hace 2 meses

    Madrid, España Undisclosed A tiempo completo

    .User Support en Madrid. At Serbyte we are a dynamic and growing company specialized in innovative technological solutions. We are looking for a User Support Data Validation and Quality Assurance Specialist. Task Description As part of the support for our information systems your responsibilities will include - User Support and Guidance - Assisting users in...

  • User Support, Madrid

    hace 2 meses

    Madrid, España Serbyte Servicios It A tiempo completo

    .User Support en Madrid.At Serbyte we are a dynamic and growing company specialized in innovative technological solutions. We are looking for a User Support Data Validation and Quality Assurance Specialist.Task DescriptionAs part of the support for our information systems your responsibilities will include- User Support and Guidance- Assisting users in...

  • User Support, Madrid

    hace 4 semanas

    Madrid, España Serbyte Servicios It A tiempo completo

    .User SupportAt Serbyte we are a dynamic and growing company specialized in innovative technological solutions. We are looking for a User Support Data Validation and Quality Assurance Specialist.Task DescriptionAs part of the support for our information systems your responsibilities will include- User Support and Guidance- Assisting users in system usage.-...

  • End User Computing Support Engineer

    hace 7 meses

    Madrid, España The Cigna Group A tiempo completo

    Endpoint Engineer Lead Analyst What does a normal day involve? Provide technical support to end-users for hardware, software, ensuring prompt resolution and mínimal disruption to productivity. Coordinate with colleagues and peers in Europe, ASIA and Middle East Infrastructure teams. Participate in change activity that may be scheduled out of...

  • User Support, Madrid

    hace 2 días

    Madrid, España Serbyte Servicios It A tiempo completo

    User SupportAt Serbytewe are a dynamic and growing companyspecialized in innovative technological solutions.We are looking for a User SupportData Validationand Quality Assurance Specialist.Task DescriptionAs part of the support for our information systemsyour responsibilities will include- User Support and Guidance- Assisting users in system usage.- Managing...

  • User Support, Madrid

    hace 2 meses

    Madrid, España Serbyte Servicios It A tiempo completo

    User Support en Madrid.At Serbyte we are a dynamic and growing company specialized in innovative technological solutions.We are looking for a User Support Data Validation and Quality Assurance Specialist.Task Description As part of the support for our information systems your responsibilities will include - User Support and Guidance - Assisting users in...

  • User Support, Madrid |

    hace 6 días

    Madrid, España Ares Consultores A tiempo completo

    User Support Data Validation and Quality Assurance SpecialistAt Serbyte, we are a dynamic and growing company specialized in innovative technological solutions.We are looking for a User Support Data Validation and Quality Assurance Specialist.Task Description As part of the support for our information systems, your responsibilities will include:User Support...

  • User Support, Madrid |

    hace 6 días

    Madrid, España Ares Consultores A tiempo completo

    User Support Data Validation and Quality Assurance Specialist At Serbyte, we are a dynamic and growing company specialized in innovative technological solutions.We are looking for a User Support Data Validation and Quality Assurance Specialist.Task Description As part of the support for our information systems, your responsibilities will include: User...

  • User Support, Madrid

    hace 4 semanas

    Madrid, España Serbyte Servicios IT A tiempo completo

    User SupportAt Serbyte we are a dynamic and growing company specialized in innovative technological solutions. We are looking for a User Support Data Validation and Quality Assurance Specialist.Task DescriptionAs part of the support for our information systems your responsibilities will include- User Support and Guidance- Assisting users in system...

  • User Support Engineer F/m

    hace 4 meses

    28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Cfc203 | End User Computing Support Engineer

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    Endpoint Engineer Lead AnalystWhat does a normal day involve?Provide technical support to end-users for hardware and software, ensuring prompt resolution and minimal disruption to productivity.Coordinate with colleagues and peers in Europe, Asia, and Middle East Infrastructure teams.Participate in change activity that may be scheduled out of hours.Follow all...

  • IT Support Engineer

    hace 2 semanas

    Madrid, España Teceze Ltd A tiempo completo

    Hi All, Hope you all doing well! we have a job opening for freelance IT Support Engineer in Valencia, Spain Role : IT Support Engineer **Required Skillset** - Minimum of 1-3 years of IT experience. - Experience of support end-user devices in an enterprise desktop environment. - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware...

  • Cfc203 | End User Computing Support Engineer

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    Endpoint Engineer Lead Analyst What does a normal day involve?Provide technical support to end-users for hardware and software, ensuring prompt resolution and minimal disruption to productivity.Coordinate with colleagues and peers in Europe, Asia, and Middle East Infrastructure teams.Participate in change activity that may be scheduled out of hours.Follow...

  • End User Services Engineer

    hace 6 días

    Madrid, España Ing Bank A tiempo completo

    .End User Services Engineer page is loaded End User Services Engineer Apply locations: Madrid (Vía de los Poblados) Time type: Full time Posted on: Posted 14 Days Ago Job requisition id: REQ-10086966 At ING we are looking for Workplace Engineer Your role and work environment: We are looking for a talented and enthusiastic Workplace Engineer to join our End...

  • IT Support Engineer

    hace 2 semanas

    Villaverde-Madrid, España Teceze Ltd A tiempo completo

    Hi All, Hope you all doing well! we have a job opening for freelance IT Support Engineer in Valencia, Spain Role : IT Support Engineer **Required Skillset** - Minimum of 1-3 years of IT experience. - Experience of support end-user devices in an enterprise desktop environment. - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware...

  • [CFC203] | End User Computing Support Engineer

    hace 5 días

    Madrid, España ARES CONSULTORES A tiempo completo

    Endpoint Engineer Lead Analyst What does a normal day involve? Provide technical support to end-users for hardware and software, ensuring prompt resolution and minimal disruption to productivity. Coordinate with colleagues and peers in Europe, Asia, and Middle East Infrastructure teams. Participate in change activity that may be scheduled out of hours....