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hace 2 semanas


Madrid, España Serbyte Servicios It A tiempo completo

.User SupportAt Serbyte we are a dynamic and growing company specialized in innovative technological solutions. We are looking for a User Support Data Validation and Quality Assurance Specialist.Task DescriptionAs part of the support for our information systems your responsibilities will include- User Support and Guidance- Assisting users in system usage.- Managing the publication of documents and records.- Monitoring and Reporting- Tracking incidents and organizing reports.- Managing user requests.- Handling error reporting.- Documentation Creation- Drafting and managing user manuals.- Developing online help content (knowledge bases FAQs etc.).- Managing web documentation.- Training- Preparing and delivering training courses for information systems.Skills and Competencies- Proven knowledge and experience in end-user assistance and support of information systems.- Strong IT skills.- Familiarity with web platforms wikis collaborative sites and social networks.- Excellent communication and writing skills.- Ability to work collaboratively within a team.- Fluency in English (additional languages may be required depending on project needs).- Proficiency in using office automation tools especially MS Office.Education and Experience Requirements- A minimum of 5 years of relevant education and/or post-secondary experience.- At least 2 years of experience in user support for specific systems collaborative tools or project-specific methodologies.Work Conditions- Remote work from within the European Union.- Standard working days are Monday to Friday with availability expected during Agency holidays due to peak workloads.- Work hours are between 08 00 and 20 00 CETTasksUser Support and Guidance- Assisting users in system usage.- Managing the publication of documents and records.Monitoring and Reporting- Tracking incidents and organizing reports.- Managing user requests.- Handling error reporting.Documentation Creation- Drafting and managing user manuals.- Developing online help content (knowledge bases FAQs etc.).- Managing web documentation.RequirementsSkills and Competencies- Proven knowledge and experience in end-user assistance and support of information systems.- Strong IT skills.- Familiarity with web platforms wikis collaborative sites and social networks.- Excellent communication and writing skills.- Ability to work collaboratively within a team.- Fluency in English (additional languages may be required depending on project needs).- Proficiency in using office automation tools especially MS Office.Education and Experience Requirements- A minimum of 5 years of relevant education and/or post-secondary experience.- At least 2 years of experience in user support for specific systems collaborative tools or project-specific methodologies.BenefitsWork Conditions- Remote work from within the European Union.- Standard working days are Monday to Friday with availability expected during Agency holidays due to peak workloads


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