User Support Engineer – F/M

hace 2 meses


Madrid, España ESSP SAS A tiempo completo

Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).
If you have good communication skills with a high level of English, proficiency in helpdesk/service desk and have at least 3 years of experience in user interfaces preferably in space or aeronautical transport sector, then this position is for you
By joining us, you will work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance. You will report the monthly performances and EGNOS notifications to users.
Main responsibilities/activities: EGNOS Helpdesk activities:
Users registration management;
Answer to the questions / trouble Tickets;
Helpdesk documentation and procedures maintenance;
Contribution to User Support processes and policies maintenance;
Technical interface and coordination with Front desk for H24 helpdesk services;
Helpdesk activity monitoring and reporting.
EGNOS Helpdesk ticketing tool evolution and maintenance:
Tool manuals maintenance, configuration and basic administration (users, profiles, mailboxes, basic flows…);
Interface with IT department and external providers for administration, evolutions and upgrades;
Elaboration and publication of monthly performance reports;
Maintenance of the users notifications (EGNOS Degradations Notifications and Communications Templates) baseline;
Contribution to different EGNOS communication plans and publication of customised service performance reporting to users;
Elaboration of planned SIS outages and planned EGNOS degradations notifications.
Profile: Strong communication skills;
Good autonomy and initiative;
Able to synthesize;
Team player spirit;
Experience in user interfaces and reporting;
Experience in helpdesk / service desk services;
Experience in ticketing tools management;
Basic web layout design and administration;
User and customer oriented;
Good knowledge of GNSS and EGNOS services and applications.
Job Requirements: Language: English (C1) – CEFR and Spanish (desirable).
Engineering degree or equivalent.
Experience of at least 1 year in the satellite navigation domain or relevant application market segment.
Human Resources information:
- 1st interview is held by the direct manager of the position you applied for (technical interview);
- 2nd interview is held by HR department .
Element of package of remuneration:
- Variable : bonuses based on objectives;
- Teleworking : up to 3 days/week;
- Health insurance , Life Insurance ;
- Saving plan ;
- Tickets Restaurant ;
- Sustainable Mobility Package : Home/Office travels reimbursement if car sharing or bicycling;
- 29 holidays (for full time year).
Please send your application file only by e-mail to the following address: ******.
Job Location : Madrid (Spain).
Type of Contract : Full time – Permanent Contract.
ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.

#J-18808-Ljbffr


  • User Support Engineer

    hace 5 meses


    Madrid, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • User Support Engineer

    hace 5 meses


    Madrid, España European Satellite Services Provider A tiempo completo

    ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: _EGNOS_. The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning...


  • 28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Project Engineer

    hace 3 semanas


    Madrid, España Rheinmetall Expal Munitions S.A.U. A tiempo completo

    **Project Engineer (M/F/d)** **Rheinmetall Expal Munitions S.A.U. in Madrid** - Rheinmetall - / - **Project Engineer (M/F/d)** - Ref.Nr.: - **ES00136** - Modalidad de contratación: - **Tiempo Completo** - Tipo de contrato: - **Contrato Permanente** WHAT WE ARE LOOKING FOR Rheinmetall Expal Munitions is looking for a Project Engineer, who will be...


  • Madrid, España Essp A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services.Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...


  • Madrid, Madrid, España ESSP SAS A tiempo completo

    Job SummaryESSP SAS is seeking a highly skilled User Support Specialist to join our team. As a User Support Specialist, you will be responsible for providing exceptional support to our users, ensuring their needs are met and issues are resolved in a timely manner.Main Responsibilities• Manage user registrations and troubleshoot issues• Provide technical...

  • EPC Project Engineer M/F

    hace 4 semanas


    Madrid, Madrid, España Voltalia A tiempo completo

    Job Title: EPC Project Engineer M/FVoltalia is seeking a highly skilled EPC Project Engineer M/F to join our team. As a key member of our EPC team, you will be responsible for managing site design and technical engineering in all projects in different phases for Wind and solar projects.Key Responsibilities:Manage site design and technical engineering in all...


  • Madrid, Madrid, España Voltalia A tiempo completo

    Job Title: EPC Project Engineer M/FVoltalia is seeking a highly skilled EPC Project Engineer M/F to join our team. As a key member of our EPC team, you will be responsible for managing site design and technical engineering in all projects in different phases for Wind and solar projects.Key Responsibilities:Manage site design and technical engineering in all...


  • Madrid, España Hemmersbach GmbH & Co. KG A tiempo completo

    L2 End User IT Support Technician (M/F/d) - Spain - Madrid - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Internal career development- International environment- Job with purpose- Mentor program- Onboarding program**Your skills**: - Resolution of incidents of microcomputing technician, recording and monitoring them in...

  • O&M Bid Engineer M/F

    hace 3 semanas


    Madrid, España Voltalia A tiempo completo

    O&M Bid Engineer M/F At Voltalia we are passionate about renewable energies!We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our...

  • Data Engineer

    hace 5 meses


    Madrid, España Expert Systems AG A tiempo completo

    Looking for an opportunity to make a deep impact and take your career to the next level? Look no further! We have an exciting opportunity for a talented and experienced Data Engineer (M/F/d) to join our team at ProvenExpert. As a Data Engineer (M/F/d) with us, you'll be working on a successful SaaS product that's already making waves in the industry, but...

  • Global SAP Key User

    hace 5 meses


    Madrid, España HELM AG A tiempo completo

    Our Corporate Accounting team in Corporate Finance is recruiting a Global SAP Key User (m/f/d): Your tasks: Lead the Finance Key User Community : Take charge and serve as the primary interface to SAP gPO Finance and other stakeholders. Define System Requirements : Outline system needs based on financial requirements in a dynamic regulatory...

  • O&M Bid Engineer M/F

    hace 3 semanas


    Madrid, España Voltalia A tiempo completo

    O&M Bid Engineer M/F At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our...

  • Data Engineer

    hace 5 meses


    Madrid, España Expert Systems AG A tiempo completo

    Do you have a passion for data processing and seeking a Data Engineer (M/F/d) job in Madrid? Look no further! Join our dynamic team at ProvenExpert and make a deep impact on our successful SaaS product. We are on a mission to disrupt the USA market, and we need talented individuals like you to help us reach new heights. At ProvenExpert, we empower small...


  • Madrid, España Rheinmetall Expal Munitions S.A.U. A tiempo completo

    **Rocket Designs Engineer (M/F/d)** **Rheinmetall Expal Munitions S.A.U. in Madrid** - Rheinmetall - / - **Rocket Designs Engineer (M/F/d)** - Ref.Nr.: - **ES00086** - Schedule type: - **Full Time** - Contract Type: - **Permanent Position** WHAT WE ARE LOOKING FOR The purpose of the job is to take technical responsibility for all rockets produced and...

  • Business Support

    hace 4 meses


    Madrid, España Rheinmetall Expal Munitions S.A.U. A tiempo completo

    **Business Support (f/m/d)****Rheinmetall Expal Munitions S.A.U. in Madrid**- Rheinmetall- /- **Business Support (f/m/d)**- Ref.Nr.:- **ES00021**- Modalidad de contratación:- **Tiempo Completo**- Tipo de contrato:- **Contrato Permanente**QUÉ ESTAMOS BUSCANDO- Análisis de oportunidades de negocio, oportunidades de crecimiento, Inversiones estratégicas-...

  • User Support

    hace 5 días


    Madrid, España Serbyte Servicios It A tiempo completo

    .At Serbyte, we are a dynamic and growing company, specialized in innovative technological solutions. We are looking for a User Support, Data Validation, and Quality Assurance Specialist.Task DescriptionAs part of the support for our information systems, your responsibilities will include:-User Support and Guidance:-Assisting users in system usage.-Managing...

  • Senior R&D Engineer F/M

    hace 4 semanas


    Madrid, Madrid, España Ansys A tiempo completo

    Join Ansys, a leader in simulation software, and contribute to the development of innovative solutions that power human advancement.As a Senior R&D Engineer F/M, you will collaborate with a team of developers and simulation experts to create high-performant modules, services, and APIs for numerical simulation data processing.Key responsibilities...


  • Madrid, España Voltalia A tiempo completo

    EPC Project Engineer M/F At Voltalia we are passionate about renewable energies!We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our...

  • Senior Game Engineer

    hace 3 meses


    Madrid, España Klang Games A tiempo completo

    Senior Game Engineer (f/m/d) en Madrid.At Klang we create entertainment experiences that inspire people to deepen their understanding of the emergent nature of society and collectively envision a better future.At the heart of Klang is SEED an accessible persistent world in which players share a history and shape a future.We provide an environment for a broad...