User Support Engineer F/m

hace 4 meses

Torrejón de Ardoz Madrid provincia, España European Satellite Services Provider A tiempo completo

Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

ESSP recruits a:
**USER SUPPORT ENGINEER - (F/M)**

If you have **good communication skills** with a **high level of English**, proficiency in **helpdesk/service desk** and have at least **3 years of experience in user interfaces **preferably in space or aeronautical transport sector, then this position is for you

By joining us, you will work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance. You will report the monthly performances and EGNOS notifications to users.

**Your main responsibilities/activities will be**:

- EGNOS Helpdesk activities:

- Users registration management;
- Answer to the questions / trouble Tickets
- Helpdesk documentation and procedures maintenance;
- Contribution to User Support processes and policies maintenance;
- Technical interface and coordination with Front desk for H24 helpdesk services;
- Helpdesk activity monitoring and reporting.
- EGNOS Helpdesk ticketing tool evolution and maintenance:

- Tool manuals maintenance, configuration and basic administration (users, profiles, mailboxes, basic flows )
- Interface with IT department and external providers for administration, evolutions and upgrades;
- EGNOS reporting:

- Elaboration and publication of monthly performance reports;
- Maintenance of the users notifications (EGNOS Degradations Notifications and Communications Templates) baseline;
- Contribution to different EGNOS communication plans and publication of customised service performance reporting to users
- Elaboration of planned SIS outages and planned EGNOS degradations notifications;
**PROFILE**:

- Strong communication skills
- Good autonomy and initiative
- Able to synthesize
- Team player spirit
- Experience in user interfaces and reporting
- Experience in helpdesk / service desk services
- Experience in ticketing tools management
- Basic web layout design and administration
- User and customer oriented

**JOB REQUIREMENTS**:

- **Language**: English (C1) - CEFR and Spanish (desirable)
- **Engineering degree or equivalent**:
**Human Resources information**:

- 1st interview is held by **the direct manager** of the position you applied for (technical interview)
- 2nd interview is held by **HR department**

Element of package of remuneration:

- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:

- **Saving plan**:

- **Tickets Restaurant**:

- **Sustainable Mobility Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays **(for full time year)

**ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.**

**Job Types**: Full-time, Permanent

**Experience**:

- satellite navigation system: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • User Support Engineer

    hace 7 meses

    Madrid, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Gnss User Performance Manager

    hace 3 semanas

    28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Communcation Navigation Surveillance Engineer F/m

    hace 3 meses

    28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Communcation Navigation Surveillance Engineer F/M

    hace 2 meses

    Torrejón de Ardoz, España European Satellite Services Provider A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is the EGNOS service (the European Geostationary...

  • Communcation Navigation Surveillance Engineer F/M

    hace 2 meses

    Torrejón de Ardoz, España European Satellite Services Provider A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is the EGNOS service (the European Geostationary...

  • Cns System Engineer

    hace 1 mes

    28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Communication Trainee F/m

    hace 1 mes

    28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Communcation Navigation Surveillance Engineer F/M

    hace 3 semanas

    Torrejón de Ardoz, España European Satellite Services Provider A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is the EGNOS service (the European Geostationary...

  • Communcation Navigation Surveillance Engineer F/M

    hace 3 semanas

    Torrejón de Ardoz, España European Satellite Services Provider A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is the EGNOS service (the European Geostationary...

  • Project Engineer

    hace 2 meses

    Madrid, España Rheinmetall Expal Munitions S.A.U. A tiempo completo

    **Project Engineer (M/F/d)** **Rheinmetall Expal Munitions S.A.U. in Madrid** - Rheinmetall - / - **Project Engineer (M/F/d)** - Ref.Nr.: - **ES00136** - Modalidad de contratación: - **Tiempo Completo** - Tipo de contrato: - **Contrato Permanente** WHAT WE ARE LOOKING FOR Rheinmetall Expal Munitions is looking for a Project Engineer, who will be...

  • Gnss Engineer

    hace 3 meses

    28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • User Support Engineer – F/M

    hace 3 meses

    Madrid, España Essp A tiempo completo

    .Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...

  • Communication Assistant

    hace 3 semanas

    28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • User Support Engineer – F/M

    hace 3 meses

    Madrid, España ESSP SAS A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...

  • L2 End User IT Support Technician

    hace 6 meses

    Madrid, España Hemmersbach GmbH & Co. KG A tiempo completo

    L2 End User IT Support Technician (M/F/d) - Spain - Madrid - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Internal career development- International environment- Job with purpose- Mentor program- Onboarding program**Your skills**: - Resolution of incidents of microcomputing technician, recording and monitoring them in...

  • User Support Engineer – F/M

    hace 4 semanas

    Madrid, España buscojobs España A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...

  • User Support Engineer – F/M

    hace 3 semanas

    Madrid, España ESSP A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...

  • User Support Engineer – F/M

    hace 4 semanas

    Madrid, España buscojobs España A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...

  • Data Engineer

    hace 6 meses

    Madrid, España Expert Systems AG A tiempo completo

    Looking for an opportunity to make a deep impact and take your career to the next level? Look no further! We have an exciting opportunity for a talented and experienced Data Engineer (M/F/d) to join our team at ProvenExpert. As a Data Engineer (M/F/d) with us, you'll be working on a successful SaaS product that's already making waves in the industry, but...

  • Business Support

    hace 7 meses

    Madrid, España Rheinmetall Expal Munitions S.A.U. A tiempo completo

    **Business Support (f/m/d)** **Rheinmetall Expal Munitions S.A.U. in Madrid** - Rheinmetall - / - **Business Support (f/m/d)** - Ref.Nr.: - **ES00021** - Modalidad de contratación: - **Tiempo Completo** - Tipo de contrato: - **Contrato Permanente** QUÉ ESTAMOS BUSCANDO - Análisis de oportunidades de negocio, oportunidades de crecimiento, Inversiones...