User Support, Madrid

hace 1 mes

Madrid, España Serbyte Servicios IT A tiempo completo
User Support
At Serbyte we are a dynamic and growing company specialized in innovative technological solutions. We are looking for a User Support Data Validation and Quality Assurance Specialist.
Task Description
As part of the support for our information systems your responsibilities will include
- User Support and Guidance
- Assisting users in system usage.
- Managing the publication of documents and records.
- Monitoring and Reporting
- Tracking incidents and organizing reports.
- Managing user requests.
- Handling error reporting.
- Documentation Creation
- Drafting and managing user manuals.
- Developing online help content (knowledge bases FAQs etc.).
- Managing web documentation.
- Training
- Preparing and delivering training courses for information systems.
Skills and Competencies
- Proven knowledge and experience in end-user assistance and support of information systems.
- Strong IT skills.
- Familiarity with web platforms wikis collaborative sites and social networks.
- Excellent communication and writing skills.
- Ability to work collaboratively within a team.
- Fluency in English (additional languages may be required depending on project needs).
- Proficiency in using office automation tools especially MS Office.
Education and Experience Requirements
- A minimum of 5 years of relevant education and/or post-secondary experience.
- At least 2 years of experience in user support for specific systems collaborative tools or project-specific methodologies.
Work Conditions
- Remote work from within the European Union.
- Standard working days are Monday to Friday with availability expected during Agency holidays due to peak workloads.
- Work hours are between 08 00 and 20 00 CET
Tasks
User Support and Guidance
- Assisting users in system usage.
- Managing the publication of documents and records.
Monitoring and Reporting
- Tracking incidents and organizing reports.
- Managing user requests.
- Handling error reporting.
Documentation Creation
- Drafting and managing user manuals.
- Developing online help content (knowledge bases FAQs etc.).
- Managing web documentation.
Requirements
Skills and Competencies
- Proven knowledge and experience in end-user assistance and support of information systems.
- Strong IT skills.
- Familiarity with web platforms wikis collaborative sites and social networks.
- Excellent communication and writing skills.
- Ability to work collaboratively within a team.
- Fluency in English (additional languages may be required depending on project needs).
- Proficiency in using office automation tools especially MS Office.
Education and Experience Requirements
- A minimum of 5 years of relevant education and/or post-secondary experience.
- At least 2 years of experience in user support for specific systems collaborative tools or project-specific methodologies.
Benefits
Work Conditions
- Remote work from within the European Union.
- Standard working days are Monday to Friday with availability expected during Agency holidays due to peak workloads.
- Work hours are between 08 00 and 20 00 CET
At Serbyte we are committed to the development of our professionals. If you are looking to grow within an expanding company apply now and join our team
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