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.Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Nurture Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital worldAs the Nurture Partner Success Manager you will bring experience in account management and have a passion for Data Protection and Cyber Security. You will work as part of the Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. This position is focused on driving consumption, engagement and preventing churn of the Acronis Service Providers across the NEUR region.Every member of our "A-Team" has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.WHAT YOU'LL DODrive partner's engagement and satisfaction throughout the entire partner lifecycleEnsure assigned Service Providers are engaged with Acronis, which includes, but is not limited to:Backing up Customer's or their own dataConsuming services on or above their monthly commitmentProtecting workloads, adding new onesPassing certificationsLogging into the Management Console, Partner Portal, AcademyRun, prepare and actively participate in calls, zoom sessions, email communication, and surveysConnect with Acronis Service Providers using approved tools, including Avaya, Zoom, Outlook, Gainsight, etc.Guide Service Providers through training sessions, resources and toolsGuide partners to adopt Acronis Automation tooling to increase operational efficiencyAvoid churn and retain Service ProvidersMaintain regular contact with every partner depending on priorityResearch before reaching out to a Service Provider and prepare questions based on itIf needed, find additional contacts of a Service Provider via LinkedIn, Salesforce database, and connectionsCo-operate with all related departments at Acronis such as Solution Engineers, Support, Sales Enablement, Product Management, etc
