Client Success Manager

hace 3 días


Madrid, España Sas Institute A tiempo completo

.Passionate people. Loyal clients. Leading solutions.With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.Now we just need youThe IDeaS Success Manager provides clients with guidance bringing innovation and clarity to the client's experience of working with IDeaS and IDeaS solutions. With the highest quality service and, the CRM develops and maintains a strong ongoing partnership with each assigned client, ensuring strong adoption of the IDeaS solution(s). This is accomplished via technical expertise, solution knowledge, revenue management specialization, hotel operations experience and commercial savvy.Major ResponsibilitiesOwns overall relationship with a portfolio of clients at the Closed Won stage and is introduced along with Account Manager at Client Kick off. Post implementation ensures that configurations is optimal and produces desired outputs.Delivers high levels of client satisfaction, as measured regularly through NPS Scores, feedback, and other data (such as case management). Monitors those feedback points and puts plans together to address any open issues.Monitors the client's business roadmap and ensures that as changes occur (changes in business strategy, PMS changes, addition of new tools, client turnover, and more) that our systems continue to remain optimized.Assist client in their change management journey to adopt new solutions.Establishes a trusted and strategic advisor relationship with clients to help drive continued value of IDeaS products and services.Understands client's revenue strategy needs and priorities to optimize the use of their solution(s).Communicates to clients in ways that facilitate their business practice, including phone calls, chat, and other digital methods as they evolve.Pro-actively identifies insights, business trends, system configurations or system outputs which impact the client's business success. Collaborates with the client if any of these elements require additional focus.What you'll bring to us: (Knowledge, Skills, Abilities, Competencies, Education & Experience)Bachelor's degree in business, Statistics, Finance, Hospitality, or related industry.5 or more years of business experience.Knowledge of mathematical concepts such as forecasting, optimization, pricing, and more, is required.Ideal candidate will have experience with the hotel industry (corporate and operations) and revenue management in a large-scale business. One or the other is strongly encouraged.Client Success experience with multiple clients, often multiple brands, and global reach.Ability to gather, analyze, interpret, and present quantitative and qualitative information


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