Client Success Manager

hace 1 semana

Madrid, Madrid, España Expedia Partner Solutions A tiempo completo
Do you want to join an extraordinary media sales and marketing organization?


Expedia Media Solutions is looking for a highly motivated Client Success Manager to join us on a 2 year contract.

We are the advertising division within Expedia, Inc., and we offer our marketing partners advertising solutions to reach the Expedia, Inc.

audience.

If you are cool under pressure, approach challenges head-on, and enjoy teaming up with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us


As a Client Success Manager, you will be an integral member of an account team working on campaigns composed of strategic and/or named accounts throughout the display campaign lifecycle.

This is a 2 year contract, starting in May/June 2024.

What you'll do:

  • Partner with Sales and clients liaising with other teams on campaign creative and production strategy.
  • Advise clients on preferred methodologies based on Expedia data and insights, trends in the industry, and competitive analysis for achieving their campaign goals.
  • Coordinate campaign production tasks with preferred vendors.
  • Ensure ontime campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign.
  • Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations Team using vendor resources for appropriate tasks.
  • Conduct advanced troubleshooting as needed, and assist team members with troubleshooting of production, delivery, or billing challenges.
  • Propose and implement optimization strategies if necessary to improve campaign performance or delivery.
  • Collaborate with Sales to provide post campaign creative analysis.
  • Participate in calls with clients to review and discuss campaign performance and results.
  • Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of topquality service.
  • Actively engage in team projects to drive operational efficiency and results.
  • Assist with training and onboarding new team members.

Who you are:

  • Someone with previous account management experience
  • Bachelors and/or 2+ years previous experience in advertising or marketing with advanced knowledge of the online advertising/marketing and travel industry digital media buying models, digital campaign measurement, ad serving, third party tracking, targeting, etc...
  • English is required. Additional languages are a plus.
  • Demonstrated project management experience.
  • Experience working in a global, multicultural organization.
  • Experience with Salesforce, JIRA, Google Ad Manager and Tableau strongly preferred.
  • Confirmed ability to work independently handling multiple tasks within tight deadlines with confidence and ease.
  • Excellent at communicating and successful with setting expectations.
  • A love of meeting and beating deadlines.
  • Strong organizational skills: attention to detail, diligence and followthrough, creative problem solver, effective time manager.
  • You are able to build strong partnerships and can coordinate across other teams and functions.
  • You have a growth mindset.
  • You can excel in a fast paced and dynamic environment.

About Expedia Group
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners.

CST:
Expedia is committed to creating an inclusive work environment with a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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