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Customer Success Manager
hace 3 meses
Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores, contratistas, subcontratistas, propietarios de edificios y consultores líderes en más de 140 países. Pero no vamos a frenar nuestro viaje de expansión en el corto plazo Por lo tanto, este es un gran momento para unirse a nosotros e influir directamente en el futuro de Dalux
Impresionante Pero, ¿cuál será mi nuevo rol?
Como "Customer Success Manager" en Madrid, trabajarás junto al equipo para asegurarte de que nuestros clientes y usuarios tengan una excelente experiencia con Dalux en cuanto a su presentación, implementación, capacitación y reuniones de seguimiento. Programarás tu propio tiempo y serás responsable de tus propios clientes. De vez en cuando a lo largo del año, participamos en eventos organizados por Dalux, como "SUMMIT" y "User Days", donde nos reunimos con nuestros clientes; o bien en Expos y ferias de la industria, donde conocemos a nuevos clientes. Aquí, también participarás y te reunirás con los clientes y les ayudarás con preguntas técnicas interesantes.
Tus principales tareas como "Customer Success Manager" serán:
• Trabajar con clientes de la industria de la construcción, como promotores, contratistas generales, subcontratistas y consultores. Tus principales clientes son los usuarios que se encuentran principalmente en obra.
• Apoyar a nuevos clientes y a clientes existentes en el manejo y comprensión de nuestro producto de fácil uso.
• Asistir a nuevos clientes en la implementación y formación de nuestros productos, en relación con sus procesos de construcción.
• Apoyar a los clientes actuales y desarrollar su experiencia, ayudándoles cuando sea necesario, con soporte técnico o en el uso de funciones específicas.
• Participar en grupos en las redes, ferias comerciales y otros eventos.
• Presentar el portafolio de productos Dalux para potenciales nuevos clientes.
Seguro que suena emocionante ¿Cómo puedo ser considerado para este puesto?
Imaginamos que nuestro futuro compañero tiene una formación relevante dentro de la industria de la construcción. Su conocimiento técnico y comprensión de la industria de la construcción están respaldados por la experiencia trabajando en obra, como arquitecto/ingeniero, responsable de Calidad, Seguridad y Salud, responsable BIM, o director de obra o de proyecto. Además del interés en BIM y herramientas digitales para la industria de la construcción, buscamos un compañero que pueda ayudar a nuestros clientes, y brindar un excelente servicio. Creemos que debes ser de mente abierta, y responsable y capaz de trabajar de forma independiente en tus propias tareas.
Para el puesto en Madrid es necesario hablar y escribir español e inglés con fluidez. Si tienes alguna pregunta, comunícate con RR.HH., a través de Kira Krasnik en este correo electrónico
Me alegra que hayas preguntado En Dalux nos preocupamos, no sólo sobre nuestro trabajo y nuestros clientes, sino también por nosotros. Tu trabajo en sí debe ser divertido, desafiante e intrigante. Pero el entorno laboral juega un papel igualmente importante en la satisfacción laboral y, por lo tanto, consideramos que trabajar horas extras es algo del pasado. Tampoco creemos en títulos sofisticados ni códigos de vestimenta estrictos, sino que creemos en tener un lugar de trabajo alegre, informal y acogedor, con espacio para todos.
En el equipo español te unirás a un equipo de 4 compañeros magníficos que trabajan juntos para mantener una excelente experiencia del cliente con las habilidades técnicas y la comprensión de las necesidades del usuario y el conocimiento de la industria. El equipo se estableció a principios de 2020, pero hoy cuenta con muchos proyectos y un crecimiento emocionante en el área local. Además del equipo, conocerás a muchos otros compañeros de nuestras otras 23 ubicaciones a través de tus tareas diarias y, por lo tanto, te convertirás en parte de todo el equipo de Dalux en Europa. Al ser una empresa social, también disfrutamos de salir a cenar, degustar vinos, un club de corredores y muchos otros planes divertidos, tanto en los equipos locales como cuando nos reunimos todos durante eventos internos y externos.
Dalux | MadridCalle Tomás Breton 46, Planta segunda IzquierdaMadrid #J-18808-Ljbffr
