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Customer Success Manager

hace 2 meses

Madrid, Madrid, España SS&C A tiempo completo

About the Role

We are seeking a highly motivated and customer-focused individual to join our Global Customer Success team at SS&C. As a Customer Success Manager, you will play a critical role in creating long-term value for our customers and ensuring their success with our technology.

Key Responsibilities

  • Coordinate and complete projects on the Customer Success team to drive customer satisfaction and retention.
  • Develop and deliver customer onboarding and platform training programs to ensure seamless adoption and utilization of our solutions.
  • Build and maintain strong relationships with customers, sales teams, and other internal stakeholders to drive business growth and expansion.
  • Define project scope, determine appropriate project features and functionality, and liaise with key contacts throughout the active project engagement process.
  • Manage customer expectations, provide timely issue resolution, and ensure high levels of customer satisfaction.

Requirements

  • Passionate about customer success and driving business growth.
  • Business-level fluency in English and native-level French (additional languages a plus).
  • Excellent presentation, communication, technical acumen, and problem-solving skills.
  • Experience providing customer service and driving business growth.

What We Offer

SS&C offers a dynamic and supportive work environment, excellent benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about driving business growth and customer success, we encourage you to apply for this exciting opportunity.