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Customer Success Manager

hace 2 meses

Madrid Centro, Madrid, España Hybrid — Full-timeMadrid, Spain A tiempo completo
{"h1": "Customer Success Manager", "p": "At AB Tasty, we're looking for a seasoned Customer Success Manager to join our team in Spain. As a key member of our Customer Success team, you'll be responsible for guiding and advising clients on the best ways to maximize their use of our AI-powered experience optimization solutions. You'll work closely with our Sales, Account Management, and technical teams to ensure seamless customer experiences.

Responsibilities:

* Manage a portfolio of customers, providing strategic guidance and support to drive business growth and customer satisfaction
* Collaborate with cross-functional teams to develop and implement customer success strategies
* Analyze customer data to identify opportunities for optimization and growth
* Develop and deliver training programs to enhance customer skills and knowledge
* Provide exceptional customer service, responding to customer inquiries and concerns in a timely and professional manner

Requirements:

* 3+ years of experience in a related field, with a proven track record of success in customer-facing roles
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
* Strong analytical and problem-solving skills, with the ability to interpret complex data and develop effective solutions
* Proficiency in CSS, HTML, and JavaScript, with experience in web development or a related field
* Strong business acumen, with the ability to understand customer needs and develop strategies to drive business growth

What we offer:

* A dynamic and supportive work environment, with opportunities for professional growth and development
* A competitive salary and benefits package, with a focus on work-life balance
* The chance to work with a global leader in AI-powered experience optimization, with a strong commitment to innovation and customer satisfaction

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity"}