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Customer Success Manager
hace 2 meses
About the Role
We are seeking a highly skilled and experienced Customer Success Manager to join our team at OneTrust. As a key member of our organization, you will play a critical role in driving customer adoption, retention, and growth.
Key Responsibilities
- Manage a team of Customer Success Consultants to ensure seamless customer onboarding, adoption, and ongoing use of the OneTrust platform.
- Develop and execute strategic customer adoption plans to maximize customer value and satisfaction.
- Collaborate with cross-functional teams, including Sales, Renewals, Product, and Consulting, to ensure a cohesive customer experience.
- Provide guidance and support to Customer Success Consultants on strategies, best practices, and customer engagement.
- Act as an escalation point for customer risk mitigation and drive strategic initiatives to improve customer satisfaction and retention.
- Contribute to the development of key performance indicators (KPIs) and OKRs to measure customer success and growth.
Requirements
- Bachelor's degree required.
- 8+ years of experience in customer success or software consulting.
- 3+ years of experience managing customer success or software consulting teams.
- Excellent customer-facing communication skills and proven success in working directly with customers.
- Proven ability to engage across corporate functions and build trust with C-Suite, VP, and Director-level contacts.
- Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.
What We Offer
OneTrust is a dynamic and innovative company that offers a hybrid working model, allowing you to balance work and personal life. We are committed to providing our employees with opportunities for growth and development, as well as a competitive compensation package.
