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Client Success Manager, Iberia
hace 3 meses
Born from a fan-focused frame of mind, we empower large-scale events, music venues, rights-holders, conferences and sports properties with modern, innovative solutions to their highly complex ticketing and e-commerce needs.
Our unified commerce platform is built with large, complex organisations in mind.We support all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.
Please note that at this time we are only considering candidates who do not require a Visa or sponsorship to work in the UK or Europe.
The Opportunity We're looking for an exceptional, detail-oriented Client Success Manager, Iberia who are ready to lead our entry into the Iberian market.
We are seeking someone who is entrepreneurial at heart, come with years of experience, and is ready to be a part of an exciting, fast-paced growing team.
This individual is someone who knows what it takes to work hard, service clients at scale and with speed, communicate effectively and is always willing and able to be a helping hand.
Must-Have Qualifications 4+ years of experience in a client services role, preferably in the technology, ticketing or events spaceDetail oriented and highly organised, s trong service orientation
Excellent project management skills
Quick learner, can learn in a structured environment or independently
Great communicator with a professional demeanour
Passion and appreciation for technology, design, and live events
Ability to multitask and prioritise competing demands
Creative problem-solving skills
Understands technology systems and process (CRM, Google Drive, Project management tools, etc) Preferred Qualifications Knowledgeable about the ticketing industry and live events
Ticketing/technical account management background (preferred) Experience with startups a plus Experience with onsite operations during live events Inventory management This role comes with the opportunity to travel, as needed, to service our clients' events globally.
Responsibilities Understand the needs and/or setup and configuration of the Tixr platform to meet client specificationsProvide guidance and support to clients during the technical implementation phase
Assist in planning and organising logistics for onsite visits and field operations, including inventory management of equipment, shipping equipment, travel arrangements, accommodation, and transportation for team members
Liaise with the client and internal teams to ensure all necessary resources and equipment are available for onsite operations
Ensure our CRM is up to date with necessary information for other team members as events and seasons deploy
Act as lead (where needed) for onsite support for clients
Schedule and coordinate meetings, workshops, and training sessions as needed
Gather feedback from clients and communicate back to London and US HQ
Foster strong relationships with clients to ensure a positive and productive partnership
Generate reports summarising the progress and outcomes for internal and client review
Work closely with sales and support teams to ensure seamless handover of clients from the sales process to the technical implementation phase.
Be prepared to build a team of Client Success Managers in the region and a network of contractorsThe Perks Flexible PTO policy, holidays, a paid day off on your birthday
Fun and energetic work environment
Fully remote
Access to awesome events
Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world.
We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, UK and Europe.
We exclusively power 500 of the most respected live entertainment brands in 40 countries including Eden Ibiza, Wynn Nightlife, E1 Series, Detonate, MUSE, Signature Brew, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Uptown Festival, Luke Bryan's Crash My Playa, Sturgis Buffalo Chip, Kisstory, Lightning in a Bottle, Portland Trail Blazers' New G League Affiliate Rip City Remix, among many others.
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