Senior Client Success Manager

hace 4 semanas

Madrid, Madrid, España Mantu A tiempo completo
Job Overview

Your Responsibilities at Mantu

As a Senior Client Success Manager, you will be an integral part of our team, focusing on ensuring the ongoing satisfaction and success of our expanding client portfolio.

Our Client Success division is built on the principle that satisfied clients will continue to grow their business with us. In your role, you will bring this principle to life for your designated accounts by adopting a long-term strategy to promote the effective utilization of our services and ensuring that clients recognize the value generated over time.

Your key responsibilities will include:

  • Enhancing client proficiency and utilization of Mantu's features by ensuring essential client personnel complete training on our offerings and best practices, along with providing additional support to advanced users as necessary.
  • Guaranteeing client success by overseeing their experience throughout the onboarding phase, addressing challenges, and coordinating Mantu's resources as required.
  • Gaining a comprehensive understanding of client business operations through onsite/online workshops and collaborative sessions, and refining platform configurations based on the outcomes of these workshops.
  • Cultivating relationships at all levels within the client's organization, including key decision-makers and executive sponsors, to ensure compliance, facilitate new business opportunities, and support client retention.
  • Delivering engaging demonstrations of our technologies, consistently aiming to achieve a remarkable impact and maximize the adoption of our solutions and their features.
  • Conducting quarterly business reviews (QBR) to ensure Mantu is meeting the client's desired outcomes, and adjusting account strategies based on evolving client needs.
  • Collaborating regularly with sales teams to enhance their ability to upsell, cross-sell, and develop a long-term account strategy.
  • Partnering closely with product management to propose new features that will enhance Mantu's solutions and improve client satisfaction.
  • Working alongside marketing to enable clients to share their enthusiasm for Mantu with a broader audience.
  • Leading and mentoring a team of Client Success Associates and Managers: developing their skills, guiding their careers, and driving their success across portfolios and projects.
  • Serving as a senior escalation point of contact for the clients managed by your team.
  • Actively contributing to the structuring of Mantu's Client Success department: developing effective playbooks and strategies, establishing processes, and digitizing operations.

Ideal Candidate Profile

  • Minimum of 4 years of experience in a Client Success Manager role within a B2B context or a similar position.
  • Previous experience in leading Client Success teams is preferred but not mandatory.
  • Proficiency in both French and English.
  • Possess enthusiasm and excellent interpersonal skills.
  • Demonstrate curiosity and a willingness to learn the features of a SaaS product from the ground up.
  • Enjoy resolving complex issues and providing clarity in challenging situations.
  • Exhibit strong Project Management skills within large organizations, effectively driving change by engaging key stakeholders; experience in cross-selling/upselling is a plus.
  • Ability to manage complexity while paying attention to detail.
  • Maintain composure under pressure and meet tight deadlines.

We are eager to find our next team member who aligns with this profile.

We look forward to connecting with you.

Why Join Mantu?

Thrive in the evolving digital business landscape.

Lead impactful strategic projects with tangible business outcomes.

Experience a dynamic and international work environment, collaborating with colleagues across the globe.

Enjoy a flexible work culture with options for remote work.

Access a variety of training programs to continuously enhance your skills.

Participate in events organized by our Mantu community: team-building activities and social gatherings that you won't want to miss.

  • Senior Client Success Manager

    hace 4 días

    Madrid Centro, Madrid, España Pegasystems A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Client Success Manager to join our team at Pegasystems. As a key member of our Client Success organization, you will be responsible for maintaining and expanding relationships with our most critical accounts, providing technical expertise, and driving business value through the use of our software.Key...

  • Senior Client Success Manager

    hace 5 días

    Madrid Centro, Madrid, España Pegasystems A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Client Success Manager to join our team at Pegasystems. As a key member of our Client Success organization, you will be responsible for maintaining and expanding relationships with our most critical accounts, providing technical expertise, and driving business value through the use of our software.Key...

  • Client Success Program Manager

    hace 4 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Overview Microsoft is dedicated to empowering individuals and organizations globally to achieve greater success. Our culture emphasizes a growth mindset, inspiring excellence, and motivating teams and leaders to perform at their best daily. Through this approach, we create transformative innovations that influence billions of lives worldwide. You can...

  • Client Success Program Manager

    hace 4 días

    Madrid, Madrid, España Microsoft A tiempo completo

    Overview Microsoft is dedicated to empowering individuals and organizations globally to achieve greater success. Our culture emphasizes a growth mindset, inspiring excellence, and motivating teams and leaders to perform at their best daily. Through this approach, we create transformative innovations that influence billions of lives worldwide. You can...

  • Senior Customer Success Manager

    hace 6 horas

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    Welcome to Appinio, a leading market research platform dedicated to empowering businesses with fact-based insights. As a key player in the industry, we're committed to delivering exceptional experiences to our clients.Our Customer Success team plays a vital role in this mission, ensuring clients get the most out of our platform. We're seeking a talented...

  • Senior Customer Success Manager

    hace 8 horas

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    Welcome to Appinio, a leading market research platform dedicated to empowering businesses with fact-based insights. As a key player in the industry, we're committed to delivering exceptional experiences to our clients.Our Customer Success team plays a vital role in this mission, ensuring clients get the most out of our platform. We're seeking a talented...

  • Client Success Manager

    hace 3 días

    Madrid, Madrid, España Octopus Energy A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Client Success Manager. As a key member of our organization, you will be responsible for leading major client implementation programs and delivering world-changing results.Key ResponsibilitiesBe a Kraken Ambassador: You will be responsible for convincing clients...

  • Client Success Manager

    hace 3 días

    Madrid, Madrid, España Octopus Energy A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Client Success Manager. As a key member of our organization, you will be responsible for leading major client implementation programs and delivering world-changing results.Key ResponsibilitiesBe a Kraken Ambassador: You will be responsible for convincing clients...

  • Senior Manager, Global Client Service

    hace 4 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Manager to join our Global Client Service team at Boston Consulting Group. As a key member of our team, you will play a critical role in strengthening our capabilities in client relationships, sales operations, and account management.Key ResponsibilitiesDevelop and implement strategic plans to drive client...

  • Senior Manager, Global Client Service

    hace 4 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Manager to join our Global Client Service team at Boston Consulting Group. As a key member of our team, you will play a critical role in strengthening our capabilities in client relationships, sales operations, and account management.Key ResponsibilitiesDevelop and implement strategic plans to drive client...

  • Global Client Service Senior Manager

    hace 5 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Global Client Service Senior Manager. In this role, you will be responsible for strengthening our capabilities in client relationships, sales operations, and account management.Key ResponsibilitiesDevelop and implement strategic plans to enhance client relationships...

  • Global Client Service Senior Manager

    hace 4 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Global Client Service Senior Manager. In this role, you will be responsible for strengthening our capabilities in client relationships, sales operations, and account management.Key ResponsibilitiesDevelop and implement strategic plans to enhance client relationships...

  • Client Success Program Manager

    hace 4 días

    Madrid, Madrid, España Microsoft A tiempo completo

    Overview Microsoft is dedicated to empowering individuals and organizations globally to reach their full potential. Our ethos is rooted in fostering a growth mindset, inspiring excellence, and motivating teams and leaders to perform at their best daily. This commitment enables us to create transformative innovations that affect billions of lives...

  • Client Success Program Manager

    hace 4 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Overview Microsoft is dedicated to empowering individuals and organizations globally to reach their full potential. Our ethos is rooted in fostering a growth mindset, inspiring excellence, and motivating teams and leaders to perform at their best daily. This commitment enables us to create transformative innovations that affect billions of lives...

  • Global Client Service Senior Manager

    hace 5 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    **Job Summary**As a Senior Manager of Global Client Services at Boston Consulting Group, you will play a critical role in strengthening our capabilities in client relationships, sales operations, and account management. Your primary objective will be to develop and implement strategic initiatives that drive growth, improve client satisfaction, and enhance...

  • Global Client Service Senior Manager

    hace 4 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    **Job Summary**As a Senior Manager of Global Client Services at Boston Consulting Group, you will play a critical role in strengthening our capabilities in client relationships, sales operations, and account management. Your primary objective will be to develop and implement strategic initiatives that drive growth, improve client satisfaction, and enhance...

  • Senior Partner Alliances Manager

    hace 8 horas

    Madrid Centro, Madrid, España Lawton Senior Living A tiempo completo

    Unlocking Growth through Strategic PartnershipsAbout Lawton Senior LivingAt Lawton Senior Living, we're committed to delivering exceptional care and services to our residents. To achieve this, we're seeking a highly skilled Senior Partner Alliances Manager to join our team.The ChallengeAs a result of our rapid growth and increasing demand for our services,...

  • Senior Partner Alliances Manager

    hace 6 horas

    Madrid Centro, Madrid, España Lawton Senior Living A tiempo completo

    Unlocking Growth through Strategic PartnershipsAbout Lawton Senior LivingAt Lawton Senior Living, we're committed to delivering exceptional care and services to our residents. To achieve this, we're seeking a highly skilled Senior Partner Alliances Manager to join our team.The ChallengeAs a result of our rapid growth and increasing demand for our services,...

  • Senior Customer Success Manager, Iberia

    hace 5 días

    Madrid, Madrid, España Feedzai A tiempo completo

    About FeedzaiFeedzai is a leading provider of risk management solutions for the financial industry. Our platform uses machine learning and artificial intelligence to detect and prevent financial crimes, ensuring the security of global commerce.Job SummaryWe are seeking a highly skilled Senior Customer Success Manager to join our team in Iberia. The...

  • Senior Customer Success Manager, Iberia

    hace 4 días

    Madrid, Madrid, España Feedzai A tiempo completo

    About FeedzaiFeedzai is a leading provider of risk management solutions for the financial industry. Our platform uses machine learning and artificial intelligence to detect and prevent financial crimes, ensuring the security of global commerce.Job SummaryWe are seeking a highly skilled Senior Customer Success Manager to join our team in Iberia. The...