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Customer Success Manager, Iberia

hace 2 meses

Madrid, Madrid, España Denodo A tiempo completo
Job Description

The Denodo Customer Success Manager will serve as the primary point of contact for customers and partners, ensuring their success in utilizing data virtualization in an enterprise environment.

Key Responsibilities
  • Develop and maintain strong relationships with key business and technical stakeholders, acting as a trusted advisor to major Denodo customers.
  • Manage client expectations, establish credibility at all levels within the client, and build problem-solving partnerships with the client, partners, and colleagues.
  • Present software solutions to customers, from IT managers and technicians to C-level executives.
  • Prepare technical proposals and manage the delivery of technical orders.
  • Participate in escalations and provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support, and/or Development regarding client business cases, requirements, and issues.
Requirements
  • Strong technical background, with experience in data landscape (relational databases, big data, no-sql).
  • Bachelor's or master's degree, or equivalent technical training or experience within a technical consulting practice.
  • Minimum years of experience in similar customer-facing positions, with direct, hands-on experience in people management through managing a team, including a successful track record in talent development within the team.
  • Excellent cross-functional communication and people management skills.
  • Proven ability to understand the technical impact of services from supportability, scalability, and repeatability aspects, as well as the business impact to both Denodo and customers in delivering those services.
  • Willingness to travel once or twice a month.
We Value
  • Familiarity with enterprise architecture and application development and infrastructure.
  • Understanding of Data Integration flavors.
  • Knowledge of project management processes.
  • Experience in customer-facing positions as a professional services consultant or engineer.
  • Foreign language skills are a plus.